Associate, Customer Care

2 days ago

Malacca, Melaka, Malaysia Singtel Full time

Be a part of something BIG
We're looking for Associate, Customer Care who is responsible for overseeing the day-to-day operations of the contact centre, ensuring the delivery of high-quality service, operational efficiency, and optimal resource management. This role plays a critical part in driving performance, maintaining service standards, and supporting continuous improvement initiatives aligned with organizational goals.

Make An Impact By

  • Provide leadership and to develop team's capability and competency to build high performance team and sustainability
  • Drive innovation in customer service, system, process, and operations
  • Lead and supervise various function and ensuring all customer requests from various sources are processed within performance and service targets such as Service Level, Customer Experience, Quality etc
  • Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis.
  • To manage Top Management escalation call (Manager call back) via phone call or email
  • To ensure all the updating of Performance & Management Reports done on time and accurate
  • To identify any trainings and development for the team leaders and customer care officers/executives
  • To review the Policies, Procedures and SOPs
  • To involve in the Budget and Headcount Planning (AOP) for operations
  • Participate in ad-hoc projects as requested.

Skills For Success

  • At least Bachelor Degree in Business Administration and relevant course
  • At least 5 years of leadership experience with a passion, preferably in contact centre environment
  • Strong analytical, problem solving skills and critical thinking
  • Skilled in using reporting tools (Excel/Power BI/Tableau) to track KPIs, identify trends, highlight gaps, and support data-driven decision-making.
  • Ability to thrive in fast -paced high volume environment

Your Career Growth Starts Here. Apply Now

  • Executive, Customer Care

    1 week ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    SummaryWe are looking for an Executive , Customer Care. This role will be based out of our office in RedQ, Sepang. The role reports to the Senior Manager of customer care for teleport.You will fit perfectly if you enjoy a fast paced working environment are self motivated, enjoy experimentation and have high levels of curiosity and passion. Having an...

  • Customer Care Officer

    4 days ago

    Malacca, Melaka, Malaysia Sudong Sdn Bhd Full time

    At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Customer Care Officer- SME Tech Evolve

    1 week ago

    Malacca, Melaka, Malaysia Singtel Full time 30,000 - 60,000 per year

    Customer Care Officer- SME Tech EvolveDate: 16 Oct 2025Location: Melaka, MalaysiaCompany: Singtel GroupBe a part of something BIGAs a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Business Fiber Internet, Singtel TV and Business Digital.Make an Impact by:Manage...

  • Customer Care Coordinator

    1 week ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    Job ResponsibilityTo efficiently handle inbound and outbound customer call inquiries.To provide fast and timely solutions to all customer related problems.To ensure customer satisfaction by providing excellent Customer Services.To be constantly guided by company's service standards.Effectively manage large numbers of incoming callsHandle complaint, provide...

  • Executive, Customer Care

    1 week ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    Attend to enquiries, requests, feedback and complaints of customers (walk-in, emails & phone calls).Provision of quality agent service with immediate escalation to respective departments and ensure issues are resolved promptly.Accepting New Business proposal (new policy application) and other documents related policy servicing, claims and benefits.Process...

  • customer service cum credit note associate

    4 days ago

    Malacca, Melaka, Malaysia Camidas Foods Resources Sdn Bhd Full time

    About the role We are seeking a talented Customer Service Cum Credit Note Associate to join our dynamic team at Camidas Foods Resources Sdn Bhd in Melaka. This full-time position is crucial in providing exceptional customer service and efficiently processing credit notes for our valued clients.What you'll be doingHandle incoming customer inquiries and...

  • Executive, Customer Care

    1 week ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 40,000 - 60,000 per year

    REQUIREMENTS & SKILLSRespond to customer queries promptly and professionallyCommunicate solutions and information to merchants and consumers effectivelyRoute escalations to the appropriate channelsEngage in training and development initiatives to improve technical and soft skillsWill be required to work shift5 days a week including weekendsShift Time:First...

  • Patient Care Assistant

    2 days ago

    Malacca, Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

    Patient Care Assistant (Dermatology Centre) primarily on cosmetic and dermatologic procedures. Beauty Therapist assist doctors with various minimally invasive procedures including laser treatment, face lifting, fat loss and other injectable procedures.Beauty Therapist also required to register patient, scheduling appointments, manage Dermatology Service...

  • Patient Care Assistant

    6 days ago

    Malacca, Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time $18,480 - $45,600 per year

    Patient Care Assistant (Dermatology Centre) focuses primarily on cosmetic and dermatologic procedures. He/She need to assist doctors with various minimally invasive procedures including laser treatment, face lifting, fat loss and other injectable procedures.He/She is also required to register patient, scheduling appointments, manage Dermatology Service Queue...

  • Front Office Associate

    1 week ago

    Malacca, Melaka, Malaysia Hatten Hotel Melaka Full time 20,000 - 30,000 per year

    Company DescriptionHatten Hotel is set against Melaka's most famous historical landmarks, surrounded by the bustling atmosphere of Melaka Raya. Located close to the city center and the UNESCO World Heritage site, the hotel offers easy access to both historical and modern attractions. With 704 deluxe suites ranging in size from 32 square meters to 98 square...