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Tesco Customer Service Centre| SPM Leaver| English Speaker| Up to 3k

2 weeks ago


Shah Alam, Selangor, Malaysia Skillsphere Full time 24,000 - 36,000 per year

Key Responsibilities:

  • Handle incoming calls, live chats, or emails from customers regarding mobile, broadband, or other telco services.
  • Assist customers with billing inquiries, plan changes, activation, and technical troubleshooting.
  • Escalate complex issues to relevant departments when necessary and ensure timely follow-up.
  • Maintain a high level of professionalism, empathy, and product knowledge during every interaction.
  • Accurately log customer interactions and resolutions in the system.
  • Strive to achieve individual and team performance targets (AHT, CSAT, FCR, etc.).
  • Stay up to date with the latest product updates, promotions, and service improvements.

Job Types: Permanent, Fresh graduate

Pay: RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person