Sales Coordinator

6 days ago

Shah Alam, Selangor, Malaysia EUPFIN TECHNOLOGY MALAYSIA SDN. BHD. Full time 35,000 - 70,000 per year

Job Highlights

Guided Growth – Hands-on training to help you excel as a Sales Coordinator.

Global Exposure – Collaborate with companies across Southeast Asia.

Career Advancement – Learn, grow, and advance in a thriving company.

Great Rewards – Enjoy a competitive salary, benefits, and performance incentives.

Role and Responsibilities:

As a Sales Coordinator / Customer Service, you will support the sales team by managing customer interactions, follow-ups, and after-sales support to ensure a smooth customer experience.

  • Sales Support: Assist in lead management, order processing, invoicing, and maintaining sales records.
  • Customer Engagement: Communicate with customers, address inquiries, and provide product information.
  • After-Sales Support: Handle follow-ups, returns, replacements, and warranty claims to ensure customer satisfaction.
  • Documentation & Reporting: Maintain organized records, generate reports, and analyze sales trends.
  • Team Collaboration: Work with sales, marketing, and product development teams to ensure a smooth customer experience.

Requirements

  • Proficiency in English & Mandarin is preferred to effectively communicate with Mandarin-speaking clients.
  • Preferably min 2 years of working experience in the related field
  • Excellent Communication Skills: Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat.
  • Problem-Solving Abilities: Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns they may have.
  • Empathy and Patience: Demonstrated empathy towards customers' concerns and the patience to handle difficult situations with grace and professionalism.
  • Attention to Detail: Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer.
  • Adaptability: Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.

Benefits

  • Annual bonus
  • Allowances/Incentives (KPI, Transport, Attendance, Shift, Overtime, Travel)
  • Annual salary increment opportunity
  • Company activity (Company trip, Team building, Annual dinner, Birthday celebration)
  • Healthcare (Medical, Dental, Optical etc.)
  • Free Parking
  • Semi formal wear / Laptop provided
  • 5 Working Days
  • Annual Leave
  • EPF/SOCSO
  • Growth Opportunity

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