Customer Service Agent

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time 20,000 - 40,000 per year


About Company:

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

Job Description:

  • Customer interaction: Interacting with customers via various channels (chat, ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.
  • Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing suitable solutions.
  • Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions to customer challenges.
  • Communication: Communicating effectively and empathetically with customers to ensure clear understanding and build rapport.
  • Time management: Efficiently managing multiple customer inquiries and tasks to meet service level agreements and standard operating procedures.
  • Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer satisfaction.
  • Continuous learning: Staying updated on product knowledge and customer service best practices.
  • Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer backgrounds and needs.
  • Team collaboration: Collaborating with colleagues, supervisors and other departments to address customer concerns and improve service quality.

    Requirements:
  • Candidate must possess at least a Diploma.
  • Proficiency in both Chinese and English, both spoken and written.
  • Ability to work 24-hour shifts, including public holidays and weekends. (7am - 4pm, 3pm - 12pm, 11pm - 8am)
  • Strong stress resilience and learning ability.
  • Ability to handle multiple tasks simultaneously.

    Remuneration:
    RM 2,500

    Work Hours:
    Monday - Sunday (5days a week including Weekends & PH)

    Work Location:
    Mid Valley, Kuala Lumpur

    Consultant in charge:
    Ashylinder Kaur | - |

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