Regional Management

2 weeks ago

Klang, Selangor, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full time 120,000 - 240,000 per year

Job Overview

As a Regional Management, you will be responsible for the overall management and development of BEST's franchise shops within your designated area. Your primary responsibilities include optimizing shop operations, driving standardization, enhancing customer satisfaction, and ensuring the achievement of regional business objectives. Through shop development, operational planning, training, and data analysis, you will support franchisees in achieving performance growth and long-term success.

Key Responsibilities

  1. Franchise Shop Management and Development

  2. Manage the development, selection, and onboarding of BEST's franchise shops within the region, optimizing the allocation of existing resources.

  3. Develop and implement optimization plans for franchise shops based on market needs and strategic goals to ensure efficient operations.
  4. Analyze operational data and business performance to promote shop performance improvements.

2. Shop Operations and Daily Management

  • Oversee the daily operations of BEST's franchise shops, including operational planning, policy implementation, and cost control.
  • Conduct regular evaluations of shop performance, develop and implement targeted improvement measures.
  • Provide business training and supervision to franchisees, driving the execution of major projects and ensuring compliance with company policies and standards.
  • Conduct assessments, evaluations, and elimination processes for underperforming franchise shops to maintain overall operational quality within the region.

3. Customer Satisfaction Improvement

  • Enhance customer satisfaction across the region by optimizing service processes and improving service quality, fostering customer trust.
  • Respond promptly to and resolve operational issues or customer complaints to uphold the company's brand image.

4. Data Analysis and Reporting

  • Collect and analyze operational data from BEST's franchise shops, providing comprehensive reports to support business decision-making.
  • Develop strategic plans and execution programs based on market trends and operational data to align with regional development goals.

Job Requirements

  1. Bachelor's degree or above, preferably in logistics management, supply chain management, business administration, or related fields.
  2. At least 5 years of experience in chain business management, franchise management, or multi-location operations; logistics industry experience is a plus.
  3. Strong ability to work independently, with excellent communication and relationship management skills.
  4. Strong analytical and logical thinking abilities, capable of making data-driven decisions and ensuring execution.
  5. Familiarity with franchise operations and processes, with a solid understanding of standardization and cost control.
  6. Excellent customer service awareness and problem-solving skills, with the ability to respond to complex situations promptly.
  7. Willingness to travel frequently and adapt to a fast-paced working environment.

Preferred Qualifications

  • Experience in regional management within the logistics or franchise industry.
  • Proven success in franchise shop development and optimization.
  • Experience in training and team management, with the ability to motivate teams and achieve goals.

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