Head of Digital

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Spencer Ogden Full time

Head of Digital

Kuala Lumpur, Malaysia

Responsibilities:

Digital Transformation

  • Develop and execute the organization's digital transformation strategy in line with business goals.
  • Identify opportunities to improve processes, efficiency, and customer experience through digital solutions.
  • Lead and manage digital initiatives from concept to implementation, ensuring timely delivery and measurable outcomes.

IT Vendor Management

  • Identify, evaluate, and onboard new IT and digital vendors based on business needs.
  • Manage relationships with vendors to ensure performance, value for money, and alignment with organizational objectives.
  • Oversee contract negotiations, implementation timelines, and service quality.

Change Management & Adoption

  • Drive adoption of new digital tools and systems across the organization.
  • Work closely with business leaders to manage change and address resistance to new ways of working.
  • Ensure digital initiatives are well communicated and embedded into day-to-day operations.

Training & Capability Building

  • Design and oversee digital training programs for employees at different levels.
  • Ensure employees are equipped with the skills and knowledge needed to effectively use new systems and tools.
  • Partner with HR and external providers to deliver continuous learning and upskilling initiatives.

Governance & Continuous Improvement

  • Establish digital standards, best practices, and governance frameworks.
  • Monitor performance, user adoption, and ROI of digital initiatives.
  • Stay up to date with emerging digital trends and technologies relevant to the organization.

Requirements:

  • Bachelor's degree in Information Technology, Business, Digital Transformation, or a related field.
  • Proven experience leading digital transformation initiatives.
  • Strong understanding of digital technologies, IT systems, and vendor ecosystems.
  • Experience onboarding and managing external IT vendors.
  • Strong stakeholder management and communication skills.
  • Experience in training, learning, or capability development is highly desirable.
  • Ability to lead change and influence across all levels of the organization.

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