Senior Restaurant Manager

1 day ago


Bangsar, Malaysia UOA HOSPITALITY Full time 60,000 - 120,000 per year

OVERVIEW

The Senior Restaurant Manager oversees the operations of the fine dining restaurant, ensuring exceptional service, high standards, and memorable guest experiences. This role leads the team in delivering seamless service, maintaining quality, and driving revenue growth while upholding the establishment's reputation.

THE JOBSCOPE

  • Lead daily operations of the fine dining restaurant, ensuring smooth workflow and premium service standards.
  • Supervise, coach, and mentor restaurant staff to achieve excellence in service delivery.
  • Monitor food quality, presentation, and adherence to menu standards.
  • Handle guest inquiries, feedback, and complaints professionally, ensuring guest satisfaction.
  • Collaborate with the Executive Chef and F&B Manager on menu planning, seasonal promotions, and special events.
  • Manage inventory, supplies, and ordering, ensuring optimal stock and cost control.
  • Ensure strict compliance with health, safety, and hygiene regulations.
  • Prepare reports on restaurant performance, revenue, staff productivity, and guest satisfaction.
  • Maintain relationships with suppliers and vendors for quality products and services.
  • Implement and maintain SOPs, training programs, and performance standards.

REQUIREMENTS

  • Minimum 5 years of experience in fine dining restaurant management.
  • Strong leadership, team management, and coaching skills.
  • Exceptional guest service, communication, and interpersonal skills.
  • In-depth knowledge of F&B operations, fine dining etiquette, and service standards.
  • Ability to handle high-pressure situations and manage multiple tasks.
  • Proficiency in POS systems, inventory management, and reporting.

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