Head of CSE, KSEA

KONE moves two billion people every day.  As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

• Head of Customer Solutions Engineering manages Customer Solutions Engineering operations and performance in a Front Line. He/she develops team's competencies to meet current and future business needs.
• Head of Customer Solutions Engineering ensures there is adequate technical expertise to understand customer needs, and to define best KONE solutions for customers in collaboration with sales and delivery teams.
• Head of Customer Solutions Engineering drives technical solution compliance with engineering policy, safety regulations, local codes & standards for full solution lifecycle.

What will you be doing?

• Delivers CSE scope of work in a Front Line; using Front Line CSE team, with support from Area hubs, Area CSE teams or Supply Line engineering
• Identifies changes in market and technology environment and drives changes to solutions and ways of working
• Creates roadmaps for Front Line CSE development to meet business targets and manages progress
• Collects input and provides standardization opportunities
• Provides technical consultancy to Sales and customers
• Participates in high priority customer meetings as CSE representative, impacts on customer specifications and understanding customer needs
• Participates in pricing and cost committee, pre-tender reviews and order booking reviews to ensure solution meets customer, quality, safety and compliancy requirements
• Costing management; understanding total costing, Front Line target costing, and planning for cost effective solutions
• Ensures compliant deployment of engineering policy, local codes and standards
• Ensures CSE plans safe customer solutions
• Provides high-quality inputs for Sourcing and Supply Line
• Provides solutions where full lifecycle management is considered; installability and maintainability are taken into account
• If relevant for country legislation: accountable for technical solutions towards authorities
• Conducts CSE process performance management at Front Line level, and drives actions to improve performance
• Owns KONE Way CSE Operating model in the Unit (when leading the whole FL engineering unit)
• Ensures effective deployment and benefit realization of KONE Way CSE process and local initiatives
• Active contribution to further develop Customer Solutions Engineering capabilities in KONE Way

     Leadership / People Management responsibilities:

• People management e.g. setting targets, conducting PDP's and IDP's for team members
• Balances FL CSE Resources according to business priorities
• Balances CSE Resources with possible Area/SL/Hub organizations
• Assigns CSE resources for each early engagement case as per sales needs
• Assigns CSE resources for each sold job (at MS0b)
• Facilitates information sharing and creates collaborative working environment
• Drives competence development in the team
• Drives behavior to represent KONE as one team towards the customer
• Leads the performance of the team

Are you the one?

• Minimum 8 years operations / engineering experience
• Proven track record in management capabilities in global environment
• Understanding of new construction and building modernization business and processes
• Holistic knowledge of KONE solutions, products and processes
• Understanding applicable safety and environmental norms and standards
• Commercial business experience and/or strong business orientated mind-set

What's On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

 

 #LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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