Business Development Executive

2 days ago

Kota Bharu, Kelantan, Malaysia Prudential Assurance Malaysia Berhad Full time 40,000 - 60,000 per year

PRINCIPAL DUTIES & RESPONSIBILITIES:

Sales Development

  • Monitor and supervise agency strategic action plans on KPIs.
  • Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
  • Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to implement the prescribed guidelines among agency members.
  • Provide additional motivation for agency members to raise agency morale.
  • Organized and support all company's functions.
  • Continuously encourage agency members to focus on recruiting new agents.
  • Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development

  • Participate in all identified core-customer service programs to update of product and system knowledge.
  • Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.

People Development

  • Implement Core-Program to encourage new agents to do well and retain them in our Company.
  • Ensure that training rooms, training centers and other training facilities & equipment in the respective region are accurately maintained in tip top condition.
  • Provide quality training and supporting services to the agency force to upgrade one's skill and performance.

Communication & Organization Development

  • Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
  • Assist and support all launches and events.
  • Communicate and motivate by promoting Agency, Regional or PAMB's challenges, incentives and contest to the Agency.
  • Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
  • Submit weekly planning and monthly reports.

JOB SPECIFICATION:

Qualifications:

  • Degree / Diploma in any discipline.

Experience:

  • Minimum 3 years working experience in business development, marketing or sales.
  • Experience in agency development will be an added advantage.

Knowledge:

  • Good interpersonal and communications skills.
  • A self-starter with pleasant personality and service-oriented work perspective.
  • Must be self-motivated with the ability to work under minimum supervision.

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