Digital Sales and Marketing Executive

• Qualifications: Diploma/Degree holders are eligible. Fresh graduates and Interns are encouraged to apply.
• Language Skills: Strong command of English and Mandarin (spoken and written). Candidate fluent in mandarin preferred as role required to deal with mandarin speaking clients
• Experience: Prior experience in retail or e-commerce, retails, marketing and sales is an advantage.

• Sales & Marketing Skills

• Ability to identify and assess customer needs effectively

• Skilled at motivating potential buyers and handling objections
• Ability to close deals with mutually beneficial terms
• Recognising opportunities to increase order value
• Handling complaints or resistance calmly and effectively
• Understanding client concerns and responding appropriately
• Conveying information concisely and persuasively
• Developing trust and rapport with clients over time

• Digital Skills:

• Proficient in Microsoft Office (Excel, Word)

• Familiar with Canva, Adobe Photoshop, 剪映.
• Able to manage social media platforms and E-commerce (Facebook, Instagram, WhatsApp, 小红书, SiteGiant, Shopee, Easystore
• Quick to learn and adapt to new tools and systems
• Proficiency in Google Analytics, Ads, Meta Business Suite, and email platforms.
• Strong SEO/SEM skills and experience with CMS tools.
• Analytical mindset with ability to translate data into actionable insights
• Certifications (e.g., Google Analytics, Meta Blueprint) are a plus.
• Photo and Video taking skill will be an added advantage
• Willing to be on screen

• Work Competency:

• Able to work independently and multitask

• Strong attention to detail, even under pressure
• Excellent communication and internal coordination skills
• Strong problem-solving, research, and common sense

• Personal Traits:

• Can-Do attitude is a must

• Creative, especially in content creation
• Strategic thinker with strong sales orientation
• Proactive, organised, team-oriented, efficient, and possess a positive, friendly
• Willing to learn and grow for long-term development
• Possesses strong interpersonal awareness with a clear sense of boundaries—able to interact respectfully and appropriately with superiors, subordinates, colleagues, and customers alike.

Main Responsibilities:

• Manage e-commerce platforms and social media accounts (Facebook, Instagram, XHS, official website, WhatsApp, etc.)
• Oversee product listings, pricing updates, and visual merchandising online
• Plan and execute online sales campaigns to boost brand awareness and drive sales
• Create marketing content including copywriting, image and video editing, and publishing
• Package and process online orders for shipment
• Develop and implement digital marketing strategies across social media, SEO/SEM, email, and paid advertising.
• Create engaging content (ads, emails, social posts) aligned with brand voice.
• Monitor and analyse campaign performance using tools like Meta Ads & Google Analytics.
• Stay updated on industry trends and adjust strategies for maximum ROI, ROAS,etc.
• Manage budgets, track KPIs, and conduct A/B testing to refine campaigns.
• Proactively engage with customers to boost foot traffic and sales
• Provide professional customer service by handling inquiries and resolving issues
• Follow up with customers to encourage repeat purchases and grow the membership base
• Support daily store operations including product display, stock organization, opening and closing tasks
• Handle stock arrangement, labelling, inventory counts, and daily sales reporting

 General Support

• Assist management with special projects and ad hoc tasks
• Monitor inventory levels and report any discrepancies
• Ensure a consistent and high-quality customer experience both online and in-store
• Maintain cleanliness and ensure a pleasant shopping environment

Benefits

·       Working Hours: Monday – Friday, 9:30am – 6:00pm ,with alternate Saturdays required

·       Annual leave + company-declared public holidays.

· days medical leave.

·       Additional 4 days paid leave during Chinese New Year (on top of AL).

·       Medical claim provided.

·       KWSP, SOCSO, and EIS contributions.

·       Annual company dinner and staff events.

·       Attractive Sales Incentive

·       Lucrative performance bonus.