Customer support

1 day ago

Bandar Malaysia Kuala Lumpur Good Job Creations (Singapore) Pte Ltd Full time 30,000 - 60,000 per year

Job ID:

[Job Description]

  • Take care of food delivery service inquiries & complaint coming from Japanese customers located in Japan via phone calls, email, chat.

Examples of inquiries

  • Customer - Asking when the ordered food will arrive, or requesting a refund for missing items
  • Delivery person - The customer is not at the delivery location, or the delivery address cannot be confirmed on the app
  • Restaurant - Requesting to cancel an order due to items being out of stock

[Requirement]

  • Daily conversation level of English and Japanese proficiency required to communicate with English and Japanese speaking with customers
  • Possesses a basic understanding of Japanese business manners and professional etiquette
  • Demonstrates a strong customer-oriented mindset
  • Able to use professional-level Keigo (polite Japanese) in both spoken and written communication
  • Proficient in IT systems and tools, including Google Workspace, Microsoft Office, fast typing, and keyboard shortcuts
  • Capable of working in a 24-hour shift environment

Advantage

  • Proficient in blind touch typing
  • Experienced in hospitality, sales, administration, and other customer service or corporate roles

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Licence No.: 07C5771

EA Personnel Reg. No.: R

EA Personnel Name: Kajimkhaan Karalgash

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