Service Manager

2 days ago

Petaling Jaya, Selangor, Malaysia Rieckermann Full time 120,000 - 200,000 per year

Introduction

We at Rieckermann Malaysia are on an exciting journey of growth and are looking for a motivated
Service Manager - HP Indigo Division
to help us achieve our vision to become "your first-choice industrial solution provider". At Rieckermann, our employees are our most precious asset. We embrace the values Quality, Commitment and Trust, which our colleagues and customers can appreciate in their Rieckermann experience. We welcome ideas and innovative processes that can help us drive our organization further and encourage learning and growth for your continuous professional development.

The
Service Manager
leads and manages the Technical Service (TS) department of Rieckermann HP Indigo Division. With this activity, the Service Manager will actively support the Company to serve our customers by ensuring comprehensive and professional technical project execution, combining technical, organizational, and managerial skills.

Key Duties:

  • Functional leadership responsibility for all employees of the Technical Service (TS) department - HP Indigo Division
  • Provide guidance, motivate, and develop employees to achieve the set targets and minimize employee turnover
  • Define and support quarterly and annual targets and KPI's for the Service Engineers
  • Ensure accurate and timely execution concerning operations and services
  • Keep constantly updated on relevant knowledge, trends, and best practices
  • Conduct analyses on target customers and keep the Head of Division and respective sales teams informed about trends, customer needs, interests, and problems
  • Visit potential and existing customers where necessary to develop and grow long-term relationships
  • Make contact and promote good relationships with subject matter experts, key customers, and decision makers
  • Build and maintain strong and sustainable relationships with customers by emphasizing the company's comprehensive industrial solution

Job Requirements

  • Solid experience as Service Manager for machinery and equipment, knowledge in printing industry is an added advantage but not necessary
  • Excellent interpersonal, communication and presentation skills
  • Proven capable of excelling under pressure
  • Self-reliant and independent work style
  • Goal-oriented, dynamic and high sense of responsibility
  • Strong team spirit and disciplined work ethic
  • Professional appearance and demeanor
  • Effective in planning, analysis, and implementation
  • Proficient in computer skills, including MS Office Applications for producing weekly and monthly reports
  • Excellent written and verbal English proficiency
  • Readiness to travel frequently locally and overseas

Company Description

Rieckermann is a privately-owned group of companies providing international industrial solutions. We have more than 750 employees at 26 offices in 18 countries spanning Europe, Asia and the Middle East. We have been in business since 1892 and have established ourselves as a leading provider in our core markets and industries. Our service portfolio covers the entire value chain and scope of industrial plant development in 9 industry sectors: from single unit machines and equipment to complete production lines. We deliver high quality, tailor-made solutions in engineering operations, process technologies and technical services. For more information, please visit

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