Customer Care Representative

7 days ago

Jalan IPark SAC Taman Perindustrian IPark SAC Senai Johor Malaysia SGS Full time 30,000 - 40,000 per year
Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description
  • Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
  • Assist reporting manager to ensure smoothen and effective daily operation.
  • Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
  • Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
  • Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
  • Meeting the clients' expectation in term of the incoming sample collection and outgoing laboratory reporting.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
  • Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
  • Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample. 
Qualifications
  • Minimum educations of SPM, Diploma or others. 
  • Minimum 1-2 years' experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
  • Good interpersonal skill and with good track record in the company.
Additional Information
  • Flexi-Benefits and Group Insurance Coverage

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