Branch Manager

1 day ago

Klang, Selangor, Malaysia BEN LINE AGENCIES (MALAYSIA) SDN. BHD. Full time 60,000 - 90,000 per year

Purpose

Enhancing our position as a leading port agency company within the Marine Agency sector.  To efficiently support and handle in a sustainable and compliant manner dry cargo, wet-gas, break-bulk, cruise, military, ship-managers and Naval ships when calling ports in which the branch office covers.

Responsibilities

General Operations performance

· Responsible for Monitoring and coordinating Port agency operations of vessels in Ports covered by the branch office.

· Ensuring the team are responding to all enquiries and DA requests in an accurate and timely manner.

· Follow up on client feedback / complaints, keeping close updates and communication with Principals and vessel / Supt / owner's relating to vessel matters.

· Ensuring full accountability and that responsiveness prevails as and when operational concerns and incidents are encountered.

· Visit/Communicate with clients and evaluate their needs and specifications as and when required.

· To ensure that all operational SOP's and KPIs as outlined by the Head Office are strictly followed by all Branch office team members.

· To report in timely fashion and accurately any local changes in local regulations, legislation, tariffs, costings etc to the Country Head Office.

· Support commercial activity with local visits to related existing and target clients.

Vendor and third-party management

· Appoint and monitor vendors and service providers as requested by Head-Office where applicable.

· To ensure that any matters relating to pricing are kept in review to ensure offering competitive service levels to our customers' needs.

· To monitor and provide feedback to Head Office in respect to vendor performance.

Governance

· Ensuring all Branch staff are fully compliant and adhering to the company's code of conduct and corporate governance.

· To be fully up to date with all matters relating to Compliance policies including Anti-Bribery, Corruption and Trade Sanctions requirements.  To educate the local team accordingly and to ensure any matters (should they be encountered) are escalated to Head-Office.

· Ensuring that all matters relating to the operation are conducted in a safe manner and to ensure any safety related matters are escalated to management in Head-Office.

· Where applicable, Ensuring full adherence to the company's prefunding policies. This to include chasing principals for prefunding and settling outstanding payments where applicable.

· To strictly adhere to the company's vendor approval processes and protocols.

Internal training management and measurement

· To ensure full compliance and utilisation of all company systems including Port360.

· Where applicable to ensure all branch office IT systems are fully functional and with most up to date security software.

· Nurturing a strong working relationship with department managers, colleagues, and subordinates within the branch office.

· To escalate any service weaknesses or concerns to the Head-Office.

· Ensuring Group SOPs and KPI's are followed and implemented.

· Ensuring full cooperation with Group and Country Commercial teams as we continuously seek to grow the business.

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