Senior Executive

1 week ago

Greater Kuala Lumpur, Malaysia Liberty General Insurance Berhad Full time 120,000 - 240,000 per year

Individual Responsibilities:

  • Approve claims within limits of approval in accordance with company policy and procedures.
  • To attend to complaints by customers, adjusters, service providers, mediators, solicitors and other related parties.
  • To review cases on annual bases or when required.
  • To check claims for any suspicious/fraud claims and highlighting to the superiors and relevant units.
  • To ensure the outstanding cases is within the set target.
  • To handle and manage litigated cases.
  • Engage in special projects when required,
  • To attend complaints by higher authorities such as mediated cases/social media.
  • Ensure claims are processed in accordance with company's claims service standard and BNM's guidelines on claims settlement practice

Key Shared Responsibilities:

  • Maintains mutually beneficial, collaborative relationships with business partners/stakeholders with supply chain department (e.g. customers, suppliers, peers, agents, and other team members)
  • Learn from management training or other forms of development with Talent Services team, by integrating them into an employees' working life and promoting a positive approach.
  • SIU team in claims fraud detection.
  • Participating to all trainings provided by the company and enforcing all the required values by the company.

Education/Academic Qualifications:

Minimum bachelor's degree and above

Professional/Technical Qualifications & License:

  • Preferable qualifications such as CII, DMII, AMII.
  • 1-2 years' experience in General insurance

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