Product Manager

Shape the Future of Enterprise Communication with Soprano Design

At
Soprano Design
, we're not just building products we're powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we're a leading
CPaaS (Communications Platform as a Service)
provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide. With cutting-edge tech, secure infrastructure and in-region support, we help businesses automate communications and connect with confidence.

We work with
energy, passion, and ambition
to understand our clients' unique communication needs and create technology that helps them
unleash their full potential
. We're proud to help organisations and governments build
meaningful, trustworthy and better connections
with their audiences

The Opportunity – Your Mission

We're on the hunt for a
Product Manager
to lead the charge on two unique products -
International Connect
, our well-established wholesale SMS product, and a new internal
intranet platform
(brainstorming names - suggestions invited) to manage our billing and supplier communication. You'll be the driving force behind product strategy, market fit and commercial success, working closely with sales, development, finance, and everyone in-between in creating innovative, customer-centric solutions that delivers impact to our customers.

You'll shape the roadmap, define user experiences and bring new ideas to life. If you're passionate about bringing value to customers externally AND internally, solving real-world problems and thriving in fast-paced environments, we want to hear from you.

The Journey Ahead – Your role

• Contribute to and help execute a product strategy that aligns and delivers to our business strategy.
• Manage PLCM including conceptualization, requirements, budgeting, implementation and delivery, go to market Launch, reporting, customer feedback and issues.
• Engage in continuous market and competitive research and customer feedback to ensure product market fit and translate insights into product strategy.
• Own (develop and maintain) product roadmap(s).
• Drive commercial success and manage the profitability of the product.
• Be the customer's voice within the development process and write requirements, define user experience using wireframes and/or UX/UI prototypes – typically as user stories and epics.
• Collaborate with other Product Managers of other Soprano product sets and work as a team to ensure that we provide a unified solution to our customers and the market.
• Maintain and prioritize the product backlog and track releases.
• Evaluate and prioritise ideas while considering available resources such as time, budgets, customer demand and the like.
• Administer and maintain product UAT, help articles and documentation processes and ensure product documentation is up to date.
• Conduct product training and demos to cross functional (internal) teams, customers and partners as required.
• Participate in daily scrum meetings, planning, reviews and retrospectives.
• Lead GTM product launches and conduct product briefings and training to internal stakeholders (product marketing, sales, solution consultants, support, operations etc.) with insights on key differentiators, messaging and positioning.

Roadmap to Success - What you'll bring

You bring curiosity, creativity and a sharp commercial mindset to everything you do. You're driven by outcomes, not just outputs and you're all about communication and collaboration.

• Minimum 3 years' experience as a Product Manager particularly with Billing Infrastructure and Intranet Platforms.
• Demonstrated success defining and launching customer-centered products including writing use cases, user stories, acceptance criteria, conducting UAT testing and product marketing.
• Experience as a Business Analyst or Product Owner highly regarded.
• Understanding in Enterprise messaging highly regarded.
• Proven ability to influence cross-functional teams without formal authority.
• Experience in gathering requirements from stakeholders and managing relationships at all levels of the business to get information quickly and accurately.
• Experience in Agile and Scrum.
• Six Sigma and/or process mapping skills and experience in service design.
• Experience in design thinking, design methodologies such as journey mapping, current state and future state mapping.
• Excellent teamwork skills with ability to deliver real results and work fast.
• Excellent presentation and communication skills having worked in multinational environments.
• Demonstrate high level of curiosity, creativity, and ambition.

Why we love it here - Why Soprano

At Soprano, we're shaping the future of enterprise communication. Here's what makes working with us truly one of a kind:

• Industry Leadership:
  Join a global leader in the CPaaS (Communication Platform as a Service) space with a customer-first approach that allows us to achieve significant results with our clients and partners, ensuring we continue to lead in enterprise communications.
• Tech-Driven Innovation:
  We're passionate about building future-ready technology that fosters deeper trust, richer meaning, and stronger connections. If you love working on impactful solutions, you'll feel right at home here.
• Global Team, Local Feel:
  Headquartered in Sydney, we operate across Europe, North America, South America, Southeast Asia, and New Zealand - giving you the opportunity to collaborate with diverse teams and gain global exposure.
• People-First Culture:
  We believe in creating a workplace where everyone feels respected, valued, and empowered to bring their best selves to work. We trust our employees to achieve and give them the tools to succeed.
• Learning and Development:
  As a nimble company with a global footprint, we offer unique opportunities to grow your skills, gain cross-market insights, and accelerate your career in a dynamic environment.
• Hybrid Working:
  We embrace hybrid work and remote roles where possible, giving you the freedom to stay connected with global teams while making space for what matters most in your life.
• Refer a Friend, Get Rewarded:
  Know someone amazing? Refer them to Soprano and get rewarded when they join the team permanently. Great people know great people, and we give you the opportunity to influence
• Wellness that works:
  We provide several global benefits such as birthday leave, employee assistance program, annual wellness subsidy, down to having a fully stocked kitchen with fun office events that bring the team together.
• Supporting Parents:
  We know family comes first and to celebrate this major milestone, Soprano provides additional parental leave to primary and secondary carers.

People are at the core of what we do, and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationality, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and is subject to satisfactory background checks.