Customer Service Representative

2 weeks ago

Bayan Lepas, Penang, Malaysia Toll Group Full time 40,000 - 60,000 per year

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Primary Responsibilities

  • Enter data according to Standard Operating Procedure and KPI setup.
  • Respond to queries for information and access relevant files
  • Record information into CargoWise system
  • Check completed work for accuracy, attention to details and accuracy.
  • Proactively communicate with customer via email
  • Keeping sensitive customer or company information confidential
  • Explore process improvement through Continuous Improvement initiative

Knowledge / Experience / Technical Skills Required:

  • Good verbal and written communication skills in English.
  • Proficient in Microsoft Office applications, especially Excel and Word.
  • Basic understanding or exposure to freight forwarding operations will be an advantage.
  • Strong organizational and planning skills with attention to detail.
  • A proactive team player who is eager to learn and contribute to team goals.
  • Perform any other related duties as assigned by the supervisor or management.
  • The role requires to work on a weekday–weekend rotation, with weekend duty scheduled every four weeks - subject to any changes that will be communicated

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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