Customer Service Representative

2 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time 850,000 - 3,000,000 per year


Overview

勤務地: マレーシア(クアラルンプールまたはペナン)またはタイ(バンコク)
 勤務時間: 配属プロジェクトに応じたシフト制(週末・祝日を含む場合あり)

職務概要

Teleperformanceでは、マレーシアまたはタイ拠点で勤務いただける日本語対応のカスタマーサービス担当者を継続的に募集しています。この求人はエバーグリーン(通年募集)ポジションとなり、様々な業界のグローバルクライアントをサポートする複数のプロジェクトでの採用を想定しています。
 配属されるプロジェクトの詳細(業界、業務内容、勤務時間、必要スキル等)は、採用プロセスの中でリクルーターよりご案内いたします。



Qualifications

配属される可能性のあるプロジェクト例:Eコマース旅行・予約ホテル・ホスピタリティ金融オンライン・ソーシャルメディアIT 関連の仕事

※配属は、プロジェクトの状況・ご経験・言語レベルどを総合的に判断して決定いたします。

応募資格未経験、新卒応募可日本語ビジネスレベル以上(JLPT N2以上)英語:最低B1レベル、日常会話レベル以上(プロジェクトによってはそれ以下でも応募可能な場合あり)高いカスタマー志向・問題解決能力・コミュニケーション力新しい業務やツールへの柔軟な適応力シフト勤務(週末・祝日含む)への対応が可能な方歓迎要件BPO業界やカスタマーサポート業務の経験関連業界(Eコマース、旅行、ホテル、金融、ソーシャルメディアなど)の知識や経験があれば尚可

Responsibilities

主な業務内容日本語でのお問い合わせ対応(電話、チャット、メール)※プロジェクトにより異なる可能性あり。プロジェクトの要件に基づいたカスタマーサポートの提供注文、技術的サポート、予約、アカウント関連のご相談対応応対記録の正確な入力および、社内基準・コンプライアンスの遵守エスカレーション案件の対応において、社内チームとの連携プロジェクトごとのKPIおよびSLAに準じたパフォーマンスの維持


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