Customer Service Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Finsmart Solutions Malaysia Sdn Bhd Full time

As a key member of our team, you'll play a crucial role in supporting our Hong Kong and China markets, providing exceptional customer experiences and driving business growth.

Why Join Us?

  • Day Shift: 9 AM to 6 PM—no late-night or graveyard shifts
  • Hybrid Work Arrangement: Work-from-home on weekends and enjoy a convenient office location (PWTC) on weekdays, accessible via Putra LRT & KTM.

Comprehensive Insurance Benefits:

  • Medical Insurance: Up to RM 1,800 per year
  • Hospitalization Insurance: Up to RM 30,000 per year
  • Life Insurance: Up to RM 100,000

Team-Focused Culture:

  • Monthly tea breaks for relaxation and bonding
  • Sports activities for fitness and team fun
  • Engaging team-building events—because we know relationships matter

Prime Location PWTC Office - Easily accessible via Putra LRT and Putra KTM stations

What You'll Do

  • Provide top-tier customer service to clients, promptly addressing their inquiries via calls, emails, and chats.
  • Oversee KYC (Know-Your-Customer) processes, ensuring successful client onboarding and assisting with document checking and execution.
  • Manage client accounts, process leads, and deliver personalized solutions to exceed client expectations—earn rewards for your quality work
  • Proactively communicate with clients, resolve issues, and promote financial products and services.

What We're Looking For

Language Proficiency: Fluent in Mandarin (spoken & written) and basic Cantonese to support Hong Kong and China markets.

Strong command of English for effective team communication.

Experience: 1–2 years in customer service or financial services preferred (fresh graduates with enthusiasm in financial markets can also apply).

Familiarity with financial products (equities, funds, etc.) is a plus.

Apply now and join uSmart—where your career and well-being matter

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