debt collection officer

2 weeks ago

Kuching, Sarawak, Malaysia SYARIKAT KERIS SAKTI Full time 30,000 - 60,000 per year

About the role

As a Debt Collection Officer at SYARIKAT KERIS SAKTI', you will play a crucial role in the company's credit management practices. This full-time position is based in Kuching, Sarawak, and focuses on effectively collecting outstanding debts owed to the organisation.

What you'll be doing

  • Contacting customers with overdue accounts to negotiate repayment plans and settle outstanding balances
  • Maintaining accurate records of all customer interactions and follow-up actions
  • Identifying and escalating complex or high-risk cases to the appropriate team members
  • Providing excellent customer service while ensuring the company's financial interests are protected
  • Supporting the development and implementation of debt recovery strategies
  • Collaborating with cross-functional teams to improve debt collection processes and procedures

What we're looking for

  • Previous experience in a debt collection or credit management role, preferably in the banking or financial services industry
  • Strong negotiation and communication skills, with the ability to handle sensitive conversations with tact and professionalism
  • Excellent organisational and time management abilities to effectively prioritise and manage a diverse caseload
  • Analytical mindset and problem-solving skills to identify and address complex collection issues
  • Knowledge of relevant laws, regulations and industry best practices related to debt collection
  • Commitment to delivering a high level of customer service while protecting the company's financial interests

What we offer

At SYARIKAT KERIS SAKTI', we are dedicated to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive healthcare and life insurance coverage

- Generous annual leave and sick leave entitlements

- Opportunities for career development and skills training

- Collaborative, team-oriented culture with social activities

About us

SYARIKAT KERIS SAKTI' is a leading financial services provider in Malaysia, with a strong focus on credit management and debt collection. Our mission is to help our clients achieve their financial goals while upholding the highest standards of integrity and professionalism. As a dynamic and growing organisation, we are committed to investing in our employees and providing them with the tools and support they need to succeed.

Apply now for this exciting opportunity to join our team as a Debt Collection Officer.

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