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Duty Manager
2 weeks ago
ob Description
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIP's
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements.
- Ensure all VIP room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for GSA.
- Log security incidents and accidents in accordance with hotel requirement
- Communicates with RDM all information likely to be interest to them
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
License/Certification:
- Driver's License (Preferred)
