Manager, Collections/Asset Management

1 day ago

Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time
Drive Strategy. Lead Performance. Shape the Future of Our Asset & Collections Excellence.

Are you a strategic thinker with strong leadership skills and a passion for optimizing financial performance?

Join us and take charge of driving impactful asset management strategies that directly contribute to business growth and customer satisfaction.

Responsibilities:

Strategic Leadership

  • Define the department's vision and align it with the organization's financial goals.
  • Develop long-term strategies to optimize cash flow and minimize bad debt.
  • Lead initiatives to improve collection efficiency and customer experience.
  • Foster a culture of accountability, compliance, and continuous improvement within the team.

Policy and Process Development

  • Establish and update credit collection policies in compliance with legal and regulatory standards.
  • Design standardized processes for debt recovery, escalation, and dispute resolution.
  • Implement risk assessment frameworks to identify and manage high-risk accounts.
  • Ensure policies balance financial recovery with maintaining positive client relationships.

Performance Monitoring

  • Set KPIs such as collection rates, aging analysis, and recovery timelines.
  • Monitor team performance and provide coaching or corrective actions as needed.
  • Use analytics and reporting tools to track trends and identify areas for improvement.

Stakeholder Reporting

  • Prepare regular reports for senior management on collection performance, outstanding receivables, and risk exposure.
  • Communicate insights and recommendations for improving credit policies and cash flow.
  • Collaborate with finance, sales, and legal teams to resolve complex cases.
  • Act as the primary point of contact for external auditors or regulatory bodies regarding credit collection matters.

Customer Assistance & Restructuring

  • Designs and manages restructuring or hardship programs
  • Lead and supervise team members responsible for handling inbound calls from distressed customers.
  • Oversee the team in offering payment solutions, including payment plans and deferments

Compliance & Quality Assurance

  • Ensures adherence to regulatory and internal policies
  • Monitors call quality, agent behavior, and customer treatment.
  • Onboards new hires and conducts regular upskilling and compliance training

Requirements:

  • Minimum bachelor's degree in any field.
  • Minimum 10 years and above in debt collection industry with a minimum of 5 years in a managerial or similar leadership role.
  • Proven experience leading and managing a collection team.
  • Good understanding of Hire Purchase (HP) concepts, processes, regulations, and customer lifecycle.
  • Strong background in managing and coordinating with outsourced collection vendors.

Why Join Us?

Competitive Salary & Performance Bonus

We value your contributions and reward results.

Comprehensive Health Coverage

Includes GP outpatient, hospitalization, and insurance benefits.

Dental & Optical Benefits

Stay healthy and confident — we've got you covered.

16% Employer EPF Contribution

Above the statutory rate — we invest in your future.

Career Growth Opportunities

Take your career to the next level with us through continuous learning and internal mobility.

Positive Work Culture

Be part of a supportive team with strong values and collaboration.

Ready to grow your career? Apply now and join our team

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