Account Protection Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time 250,000 - 300,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities:

  • Review, decision and process Fraud Customer Service referrals
  • Achieve high productivity whilst maintaining high accuracy
  • Able to make sound, fact-based decisions drawing on information
  • Self-motivated and an ability to work unsupervised and ability to perform under a pressured environment
  • Ensure fraud procedures are adhered to
  • Understand and comply with all Fraud processes and local regulations
  • Work on other Fraud related tasks and projects as and when required

Minimum Qualifications:

  • Good analytical skills with attention to accuracy and detail
  • Able to articulate clearly and consicely both verbally and in writing, presenting information in a logical manner
  • Understanding of Disputes & Chargeback process would be an advantage
  • Ability to work at high speed while maintaining accuracy
  • Highly self-motivated individual as this role involves performing repetitive tasks

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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