Senior Specialist, Family Protection

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 120,000 - 180,000 per year

About the Role

We are seeking a highly motivated Senior Specialist, Family Protection to join our A&H Underwriting team. In this role, you will be responsible for managing system and product setup, overseeing the end-to-end customer journey including policy issuance, credit control, billing, and ensuring seamless operations throughout. Your expertise will help drive efficient underwriting processes and enhance customer experience.

What you will be doing

  • Manage and support system and product setup for Family Protection insurance products

  • Oversee the complete customer journey from policy issuance to credit control and billing

  • Collaborate with cross-functional teams to ensure smooth operational workflows and compliance

  • Identify process improvements to optimize underwriting efficiency and customer satisfaction

What we're looking for

  • Minimum 5 years of relevant experience in A&H underwriting, preferably within Family Protection

  • Strong familiarity with insurance system setups and product configurations

  • Comprehensive understanding of the end-to-end customer journey in insurance operations

  • Experience managing policy issuance, credit control, and billing processes

  • Detail-oriented with strong organizational and communication skills

  • Ability to collaborate effectively across teams and handle multiple responsibilities

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.

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