Regional HR Service Manager — Job ID: 9433

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time 90,000 - 108,000 per year

Lead. Optimize. Elevate.

We're looking for a Regional HR Service Manager to drive operational excellence across HR IT service delivery in Asia — ensuring reliable, efficient, and continuously improving HR systems that enhance employee experience and business impact.

As part of our global HR Service Delivery model, you'll oversee regional HR IT services, manage key performance outcomes, and collaborate with product owners to evolve services toward global standards.

If you're a leader who thrives on structure, accountability, and improvement — and you know how to turn service management into a strategic advantage — this role is for you.

What You'll Do

  • Manage and oversee HR IT service delivery for your region — ensuring reliability, performance, and user satisfaction.
  • Track and improve key service KPIs: SLA compliance, user satisfaction (USAT/CSAT), first-time-right metrics, and efficiency indicators.
  • Act as the regional point of accountability for key user populations, including HR Shared Services, operating company HR, and employees.
  • Co-own and manage the roadmap for local HR systems and applications with global product owners.
  • Lead small-scale regional projects to align local services with global HR system standards.
  • Oversee supplier and financial management for regional HR IT services.
  • Collaborate with global service managers and RFC product owners to ensure consistent delivery and improvement.
  • Drive a proactive service improvement agenda based on insights and analytics.

What You Bring

8–10 years of experience in service delivery management, ideally within HR technology environments.

Deep understanding of HR process systems, preferably with SAP SuccessFactors.

Strong experience in project management and delivery leadership.

Practical understanding of ITSM principles and the ITIL framework.

Excellent stakeholder management and communication skills within complex, matrixed global organizations.

Self-driven, structured, and outcome-oriented — with proven leadership capabilities.

Proficiency with MS Office tools and familiarity with performance dashboards and reporting.

Ideal for a service leader who knows how to balance operational rigor with strategic foresight — ensuring HR technology truly empowers people and performance.

Apply Now:

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM7, RM9,000.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Vision insurance

Work Location: In person

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