Inside Sales Outbound Telesales

6 days ago

Sungai Besi, Malaysia Brandt Business Services Sdn Bhd Full time

Job Description:

To perform outbound calls to Maxis existing customers of SME companies, following through on each submission end-to-end with minimum escalations and supervision. To provide best customer experience through outbound calling while observing internal guidelines and quality assurance.

  • Build a strong relationship with the customer by providing a delightful end-to-end experience & effortless way of acquiring new products & contracting existing subscriptions.
  • Acquire new line subscription by being an advocate of our products & services through consultative selling through cross sell worklist
  • Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfillment.
  • Passionate about engaging with customers through different interactions - inbound/outbound call or chat/email.
  • Display a collaborative mindset when working with internal & cross-functional teams to easily resolve customers' concerns & demands.
  • Contribute and support the achievement of your individual & team's sales target, call productivity, and customer engagement score.
  • Make every customer interaction meaningful. Take ownership and execute end-to-end sales & customer handling.
  • Build a strong relationship with the customer by providing a delightful end-to-end experience & effortless way of acquiring new products & contracting existing subscriptions.

Requirements:

  • Minimum 1 year experience of outbound telesales
  • 3rd party contract: 6 months/1 year (subjected to interview session)
  • Strong listening skills. Able to portray excellent negotiation skills
  • Able to work with minimal supervision and calm under pressure
  • Demonstration of perseverance and determination to achieve the sales targets set
  • IT/computer savvy

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM3,400.00 per month

Application Question(s):

  • Are you currently employed? If yes, how long is your notice period?
  • What is your expected salary?

Work Location: In person

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