Account Manager

Brand Catalyser
 is a top-rated Go-To-Market consulting firm, specializing in cross-border distribution and cross-cultural marketing solutions.

We empower brands to access the global consumer market by delivering tailored, industry-leading Go-To-Market strategies.

Headquartered in Australia, the firm has established offices in China, Vietnam, and Malaysia. Over the past five years, we have expanded from a team of 3 to 40+ employees and grown our client portfolio from 5 to 150+, including numerous premium brands. From early-stage involvement to scaling up and launching in global markets, we support our clients through every phase of their brand growth.

About Distribution Consultancy

We provide specialized distribution consultancy to help brands enter new markets, addressing challenges such as market analysis, omnichannel sales strategies, trade-partner insights, pricing models, and business forecasting.

About Marketing Services

Our full-service marketing solutions empower brands to succeed in new markets. Services include market research, brand positioning, creativity, advertising, digital campaigns, influencer partnerships, public relations, and offline events. We handle all aspects, from strategic planning to seamless execution, across multiple countries.

Brand Catalyser Team Malaysia

• Marketing Team
• Consulting Team
• Employer of Record

About The Role

The role of Account Manager will ensure a high quality of service is delivered to each of your clients with a focus on strategic planning with consideration of execution details. You will be working with 2-3 clients at the same time, with the support from the Account Director. This role will also work closely with the Account Director and with the Creative, Digital and Strategy teams to bring campaigns to life

You will have the ability to manage multiple client relationships, and lead the projects for your responsible clients' portfolio including but not limited to: market research, marketing solution proposal development, project timeline management, internal & external liaision to deliver the work on time. Your client portfolio will be covering SEA markets as well as the overlap of China market solutions.

Duties and Responsibility

• Work with the Account Director to ensure the clients' needs are met.
• Maintaining great working relationships with clients, be the point of contact for all clients' enquires.
• Attend and lead both internal and external meetings that are related to your clients' portfolio.
• Develop the Solution Strategy based on the brief, liaise with internal team to prepare the ongoing execution plan to ensure the campaign objectives are met.
• Anticipate clients' business needs and proactively approach them with media solutions and recommendations, backed up by facts. Taking your client on a journey, clearly articulating the why, how and what.
• Playing an active role in ensuring that unique and ground-breaking ideas are developed.
• Managing the workflow to ensure that tasks are delivered on time and the team are continually learning.
• Staying aware of clients' competitor activities & delivering insights for clients.
• Collaborating and developing strong working relationships with the wider team.

About You

• At least 3 years experience in agency.
• A strong understanding of SEA market consumer and media landscape.
• A strong experience in managing stakeholders' expectation and client relationship building.
• Advanced knowledge of Owned, Earned, and Paid Media channels (Meta, Google, Facebook/Instagram, TikTok, LinkedIn, WeChat, Little Red Book, Weibo, Douyin, etc.).
• A motivated and driven individual with strong ability to manage and develop client relationships.
• Experienced in develop marketing campaign proposal & pitch deck.
• Experienced in FMCG industry especially Beauty, Wellness, Personal Care, and Baby Products.
• Able to proofreading ad copy (English & Chinese), and able to develop the content strategy based on clients' brief.
• Multilingual and proficiency in English and Mandarin.
• Can-do attitude & great attention to detail.
• Exceptional communication and interpersonal skills.
• A Bachelor Degree (or above) in Marketing, Advertising or relevant field is a strong advantage.

Additional Information

• The chance to work across some of the global premium brands in the world within an industry leading agency.
• An environment where you get to show up everyday and deliver your best work alongside a team of A-Players who all want to WIN together
• This is a full-time, hybrid role, We value a collaborative spirit, so you'll be required to work on-site at our office (KL) for a portion of the week, with the remaining time spent working remotely.
• The opportunity to learn and thrive in a fun and stimulating environment
• Clear career roadmap and progression. Every role has transparent growth milestones so you know exactly how and when to take the next step from day one.
• Flat management structure that allows you to have a direct impact on the growth of the agency. You'll have a voice and we'll remain agile when things need to change, no BS corporate red-tape

• A friendly and supportive culture that is built on trust for one another. Our team structure is the key to our culture, and no one in this company wants to let their team down. We care for each other deeply and lift people up when they are down, career wise or personally.

• Note: We thank all candidates for applying; however only those candidates selected will be contacted.