Patient Ambassador cum Customer Service Assistant

1 day ago

Ipoh, Perak, Malaysia HOSPITAL SERI BOTANI SDN. BHD. Full time 40,000 - 60,000 per year

Requirement:

  1. Diploma in Psychology, Mass Communication, or any related field
  2. Excellent communication, interpersonal, and analytical skills
  3. Proficient in both spoken and written English and Bahasa Melayu (multilingual ability is an advantage)
  4. Pleasant, people-oriented personality with a strong passion for patient care and service excellence
  5. Computer literate with good knowledge of Microsoft Word, Excel, and PowerPoint

Responsibilities:

  1. Conduct daily ward visits to ensure patients' comfort, satisfaction, and well-being.
  2. Handle and resolve patients' or visitors' complaints promptly and professionally, ensuring non-recurrence of similar issues.
  3. Identify potential or impending patient issues and take proactive measures to resolve them effectively.
  4. Facilitate smooth admission and discharge processes for all patients, including VIPs, corporate clients, and special visitors.
  5. Work closely with ward staff to ensure timely and efficient discharge processes for inpatients.
  6. Provide a warm welcome upon admission and ensure a pleasant farewell upon discharge to enhance patient experience.
  7. Respond promptly to patient and visitor requests and direct them to the appropriate departments or personnel.
  8. Collect and compile feedback from patients and visitors to support continuous service improvement.
  9. Prepare and submit monthly reports on patient satisfaction and service feedback to the Head of Department or management.
  10. Ensure adequate manpower coverage and handle any operational issues involving switchboard, concierge, or porter services.
  11. Collaborate with department heads and management to improve customer service standards and hospital experience.
  12. Participate actively in departmental and hospital-wide quality improvement activities, programs, or initiatives.
  13. Perform other related duties or assignments as directed by the superior or management from time to time.

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