Senior Executive

2 days ago

Greater Kuala Lumpur, Malaysia Liberty General Insurance Berhad Full time

Job Objective

  • To provide the information on data trending for key stakeholder/business units to be able to make decisions to best benefit the organization.
  • Key factors to success is to ensure channels under the purview of the Head of Direct & Affinity achieve their targets, and this is done by working together with the HOD, Managers and Team leads on initiative developed by using data provided by the Segmentation & Reporting Assistant Manager.

Job Descriptions

  • Perform root cause analysis and identify key improvement areas on Direct, Banca, Agency and Brokers who have OPT-OUT from project/campaigns
  • Perform sale forecast for project/campaigns based on current and historical trend
  • Overseeing of project/campaign budgets
  • Work closely with key stakeholder for Leads/Campaign Management and Sales Performance Report/Analyst
  • Workforce management, to ensure headcount is managed well for smooth day-to-day Contact Centre Operations
  • Daily/Weekly monitoring of Sales and leads managements
  • Preparing reports on monthly performance for Contact Centre for the use of Head of Unit or Senior Management
  • Ensure risk associated with information assets within one's control are adequately assessed, reported and mitigated to maintain confidentiality, integrity & availability
  • Supporting stakeholder for Campaign fulfillment
  • Structures large datasets into smaller, targeted groups for the use of sales team

Education/Academic Qualifications:

Bachelor's Degree in any related field

Functional knowledge/Technical skill:

  • Strong analytical skills
  • Proficient in Microsoft Office, mainly Microsoft Excel and PowerPoint
  • Familiar with Business Intelligence tools such as WEBI/SAP or equivalent

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