Parts Assistant

The main responsibility of a Parts Assistantis to maintain a well-organized and cost efficient warehouse and to promote and sell the products of the warehouse. Thus ensuring a high level of parts availability and supporting increased parts sales. This is achieved by working proactively with internal and external customers on a daily basis.

Professional Competencies (Duties and Tasks)

· Interpret customer needs and advise the right parts to ensure their needs are met

· Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales

· Deliver outstanding customer service by way of exceptional communication

· Support ongoing as well as upcoming technical and sales campaigns

· Explores opportunities and takes action, striving to go beyond what is required or expected. Takes own initiative and avoids being reactive.

· Understand and apply the use of product information and proper arguments when explaining the benefits of buying original parts

· Report and follow up lost sales in a systematic way

· Make sure that parts are binned and available within shortest possible lead time. Make sure that cross dock shipments (reserved orders) are handed over as soon as possible after goods receipt.

· Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up

· Planning forthcoming work and parts needs with the workshop in good time

· Manually pre-order parts from suppliers based on planned work

Ship parts on time

· Understand and work according to parts related DOS standards

· Understand and work according to the Dedicated Customer Services Global Standards

· Handle Incoming Goods

· Order parts based on customers' needs

· Maintain a neat and tidy warehouse

· Handling of returns, organise the return of cores, packaging material, warranty and bought back goods

· Make proposals to improve processes, provide technicians with parts related technical support and other information to ensure they are continuously updated

General Competencies (in alphabetical order)

• Using an understanding of business issues, processes and outcomes to enhance business performance.
• Demonstrates understanding of customers, their commercial offerings, industry, business, motivational drivers and needs.
• Understands how Scania can contribute to the optimization of customer profitability.
• Understands the importance of and follows the safety and health policies, procedures and regulations. Contributes to a sustainable work environment for all fellow employees.

Personal Competencies (in alphabetical order)

• Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus
• Providing service excellence to internal and/or external customers
• Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Reaching goals that are central to organizational success by making and following plans and allocating resources effectively
• Understands the need and the importance in finding customer solutions. Ensures that the solutions found are easy to implement, cost effective and customer friendly.
• Working collaboratively with others to achieve organizational goals

Interfaces:

· Customer

· Parts Supervisor

· Technician

· Workshop Manager

· Parts (Distributor)

· Foreman

· Service Advisor

Experience & Qualification

· High school or Vocational bakground, (SPM/SPMV/SKM)

· Technical or 'Hand-Ons' experience

· Relevant work experience in automotive industry/warehouse

· Driver licence B, E or GDL will be an added advantage

· Fork Lift Licence

· Experience from service/manufacturing or automotive sector

Job Type: Contract

Contract length: 6 months

Pay: RM2, RM2,500.00 per month

Work Location: In person