Support Engineer – Malaysia

1 day ago

Johor Bahru, Johor, Malaysia Liven Full time 30,000 - 60,000 per year

Join the revolution in hospitality tech

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We're proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

  • Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
  • Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you'll feel right at home here.

Here's a quick glimpse of Liven:

  • You can visit Career
  • You can visit LinkedIn
  • You can Visit Blog
  • Acquisition News

About the role

We're seeking five Support Engineers based in Johor Bahru to join our growing Enterprise Support team. This team is critical in supporting major clients, including Shake Shack across both Singapore and Malaysia.

This role requires high-touch engagement with clients, especially during operational hours. While AI tools will support documentation and diagnostics, human-led service is essential for real-time communication and troubleshooting.

What you'll do

  • Provide Tier 1 and Tier 2 technical support via WhatsApp, Phone, and Email (not Intercom).
  • Manage and troubleshoot issues related to POS configuration, network connectivity, and hardware/software setups.
  • Support deployment activities across Singapore and Malaysia, particularly for large-scale rollouts (e.g., Popular QSR with 300 outlets)
  • Serve as the first point of contact for technical escalations from key enterprise clients.
  • Document issue resolutions and identify opportunities to improve system configurations or processes.

Qualifications

  • Diploma or Degree in Computer Science, IT, or a related technical field.
  • 1–2 years of experience in F&B tech support, ideally with POS systems.
  • Hands-on experience with POS hardware and software installations.
  • Competency in network troubleshooting (basic to intermediate).
  • Strong communication skills, especially in high-pressure client situations.
  • Ability to manage multiple support channels simultaneously.

Good to Have

  • Experience supporting enterprise clients in the F&B or retail industries.
  • Familiarity with tools like TeamViewer, AnyDesk, or other remote diagnostic platforms.
  • Understanding of F&B operations and workflows.
  • Prior experience in deployment across multiple locations or regions.

  • Support Engineer – Malaysia

    1 day ago

    Johor Bahru, Johor, Malaysia Liven Full time 40,000 - 60,000 per year

    About the roleWe're seeking five Support Engineers based in Johor Bahru to join our growing Enterprise Support team. This team is critical in supporting major clients, including Shake Shack across both Singapore and Malaysia.This role requires high-touch engagement with clients, especially during operational hours. While AI tools will support documentation...

  • Maintenance Support Engineer

    2 weeks ago

    Johor Bahru, Johor, Malaysia Yeo Hiap Seng (Malaysia) Sdn Bhd Full time 40,000 - 80,000 per year

    Job descriptionSummarize / Overview of the objective of the role. As a Maintenance Support Engineer, you will play a key role to supporting the maintenance and reliability of production equipment to ensure continuous, safe, and efficient operation within manufacturing environment. This role assists in preventive and corrective maintenance planning, SAP data...

  • Head of Engineering

    1 day ago

    Johor Bahru, Johor, Malaysia Mosca Malaysia Sdn Bhd Full time 120,000 - 180,000 per year

    Mosca, one of "Germany's hidden champions", offers the best available end-of-line packaging solutions. Headquartered in Germany and operating worldwide, we are a family-owned company with almost 60 years of experience and reputation for quality and reliability in sophisticated, high-end packaging machinery.Malaysia is for 20 years our home to two...

  • Project Engineer, Malaysia

    1 day ago

    Johor Bahru, Johor, Malaysia Convergint Full time 80,000 - 120,000 per year

    Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Project Engineer to join our team. A Project Engineer is responsible for security equipment installation, testing, commissioning, and system programming according to Convergint's standards to ensure excellent project quality and a high level of customer...

  • Technical Support Engineer

    2 weeks ago

    Johor Bahru, Johor, Malaysia Softronix Sdn Bhd Full time 60,000 - 120,000 per year

    Responsibilities:Address customers' requirements and provide solutions.Guide customers through installing software and system applications.Conduct remote troubleshooting.Research for solutions to resolve an issue.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with customers to ensure...

  • ESD Engineer/Asst. Engineer

    1 day ago

    Johor Bahru, Johor, Malaysia Intretech Malaysia Full time 60,000 - 120,000 per year

    ESD EngineerThe ESD Engineer / Assistant Engineer is responsible for ensuring full compliance with Electrostatic Discharge (ESD) control standards within production areas. This role supports daily operations by performing inspections, providing training, troubleshooting ESD equipment, and driving continuous improvement to meet both internal and customer...

  • Electrical CNC Engineer

    2 weeks ago

    Johor Bahru, Johor, Malaysia Yamazen (Malaysia) Sdn Bhd Full time 80,000 - 120,000 per year

    Responsibilities:Program, set up, and operate CNC machines (milling/turning) in accordance with engineering drawings and technical specifications.Develop, optimize, and troubleshoot CNC programs to enhance machining efficiency, accuracy, and productivity.Interpret and review technical drawings to ensure all products meet dimensional and tolerance...

  • Project Site Engineer

    1 day ago

    Johor Bahru, Johor, Malaysia STARHIGH MALAYSIA SDN BHD Full time 48,000 - 72,000 per year

    Job DescriptionStarhigh Malaysia Sdn. Bhd. is seeking a Site Engineer to assist in planning, coordination, and reporting for our dredging and reclamation projects. The role supports project management functions to ensure efficient project execution, accurate reporting, and smooth communication with all stakeholders.Key ResponsibilitiesAssist in the...

  • Engineering Specialist

    1 day ago

    Johor Bahru, Johor, Malaysia BROOKS AUTOMATION MALAYSIA SDN. BHD. Full time 80,000 - 120,000 per year

    Work Location: Onsite - Johor Bahru (Pasir Gudang), Malaysia.Number of Vacancies: 3 (Three).Working Hours: 8:00am to 5:00pm (OR) 4:00pm to 1:00am (**the working hours will be assigned based on the outcome of the interview process and where we believe each candidate will thrive best. We encourage applicants to be open to either schedule).About the Role:Brooks...

  • Flexible-Optical Application Support Engineer

    1 day ago

    Johor Bahru, Johor, Malaysia Shape Optics Technologies Pte Ltd Full time 80,000 - 120,000 per year

    About UsShape Optics Technologies ) is a leading optical technology company headquartered in Singapore. We specialize in delivering high-quality optical components and innovative technical solutions to clients worldwide. As our business continues to expand, we are seeking Full-Time Optical Application Support Engineer to help grow our market presence,...