MS Dynamics CRM – Functional Consultant
2 weeks ago
Job Title: MS Dynamics CRM – Functional Consultant
Domain: Cybersecurity | Finance | Data Engineering – Corporate Website Project
Contract Duration: 1-year renewable
Work Mode: Onsite – Kuala Lumpur
Role Type: New Opening
Experience Required: 4+ years
Key Responsibilities
- Engage with business stakeholders to gather and analyse functional requirements for Sales, Marketing, and Customer Service processes.
- Design and document end-to-end business process flows, entity relationships, and data models.
- Configure Dynamics 365 entities, forms, views, dashboards, workflows, and business rules.
- Collaborate with technical teams for integrations, data migrations, and custom development where required.
- Prepare Business Requirement Documents (BRD), Functional Design Documents (FDDs), and UAT scenarios.
- Support system, integration, and user acceptance testing (UAT) activities.
- Deliver training sessions and create user manuals for end users.
- Assist in go-live preparation and provide post-implementation support.
- Continuously evaluate system performance and recommend process improvements.
Skills & Qualifications
- Strong understanding of Dynamics 365 Sales, Marketing, and Customer Service modules.
- Proven experience in requirements gathering and translating business needs into functional designs.
- Knowledge of CRM workflows, Power Automate, and Power Apps (configuration-level only).
- Strong analytical and documentation skills.
- Excellent communication and stakeholder management abilities.
- Experience with end-to-end CRM project lifecycles is preferred.
Job Type: Contract
Contract length: 12 months
Pay: RM5, RM8,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you available for onsite work in Kuala Lumpur for a 1-year renewable contract?
- Willing to apply for 1-year extendible contract
- Need to join max 30 days' time
- Have you worked as a Dynamics 365 CRM Functional Consultant and for how many years
Work Location: In person
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