MS Dynamics CRM – Functional Consultant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ikigaienablers Full time 240,000 - 384,000 per year

Job Title: MS Dynamics CRM – Functional Consultant

Domain: Cybersecurity | Finance | Data Engineering – Corporate Website Project

Contract Duration: 1-year renewable

Work Mode: Onsite – Kuala Lumpur

Role Type: New Opening

Experience Required: 4+ years

Key Responsibilities

  • Engage with business stakeholders to gather and analyse functional requirements for Sales, Marketing, and Customer Service processes.
  • Design and document end-to-end business process flows, entity relationships, and data models.
  • Configure Dynamics 365 entities, forms, views, dashboards, workflows, and business rules.
  • Collaborate with technical teams for integrations, data migrations, and custom development where required.
  • Prepare Business Requirement Documents (BRD), Functional Design Documents (FDDs), and UAT scenarios.
  • Support system, integration, and user acceptance testing (UAT) activities.
  • Deliver training sessions and create user manuals for end users.
  • Assist in go-live preparation and provide post-implementation support.
  • Continuously evaluate system performance and recommend process improvements.

Skills & Qualifications

  • Strong understanding of Dynamics 365 Sales, Marketing, and Customer Service modules.
  • Proven experience in requirements gathering and translating business needs into functional designs.
  • Knowledge of CRM workflows, Power Automate, and Power Apps (configuration-level only).
  • Strong analytical and documentation skills.
  • Excellent communication and stakeholder management abilities.
  • Experience with end-to-end CRM project lifecycles is preferred.

Job Type: Contract

Contract length: 12 months

Pay: RM5, RM8,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you available for onsite work in Kuala Lumpur for a 1-year renewable contract?
  • Willing to apply for 1-year extendible contract
  • Need to join max 30 days' time
  • Have you worked as a Dynamics 365 CRM Functional Consultant and for how many years

Work Location: In person

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