Sales Operation and Management Officer

About the role

We are seeking a passionate and driven Sales Operation and Management Officer to join our team.

The Sales Operation and Management Officer (Electrolyte Industry) plays a key role in driving business growth by leading the sales operations and commercial management of electrolyte products.

This position is responsible for managing strategic customer accounts, overseeing end-to-end sales and purchasing activities, and ensuring operational excellence in line with the company's goals. The role demands a balanced blend of technical knowledge and commercial acumen to accurately identify customer requirements, deliver effective chemical-based solutions, and support the company's growth in both domestic and international markets.

JOB DESCRIPTIONS

I. SALES Operation and Management

• Process customer sales orders and billing accurately and in a timely manner.
• Coordinate logistics arrangements for both local and export product deliveries.
• Receive, review, and respond promptly to customer inquiries and requirements.
• Prepare sales reports, forecasts, and performance analyses for management review.
• Prepare and submit monthly sales performance reports to Headquarters.
• Ensure all sales documentation complies with ISO and IATF standards.
• Prepare and submit electronic invoices (e-invoice) in line with company and regulatory requirements.
• Ensure timely follow-up on orders, delivery, and payment collections.
• Represent the company at trade shows, exhibitions, and industry networking events.

II. PURCHASE (Overseas)

• Manage and monitor raw material inventory levels to ensure consistent supply for production needs.
• Plan and execute material purchase schedules based on production forecasts and customer demand.
• Liaise with freight forwarders to coordinate customs clearance and logistics arrangements for import shipments.
• Oversee and track vendors' assets (e.g., packaging canisters) to ensure timely return and proper documentation.
• Ensure all vendor materials comply with chemical safety and environmental regulations such as SDS, RoHS, and REACH.
• Handle and resolve vendor-related complaints (e.g., product quality, packaging, labeling), including product return processes where necessary.
• Maintain accurate documentation in compliance with ISO and IATF standards.
• Prepare and submit self-billed electronic invoices (e-invoice) in line with company and regulatory requirements.

III. GENERAL / ADMINISTRATIVE

• Coordinate and communicate effectively with internal departments, Headquarters, and overseas offices to ensure smooth business operations.
• Conduct regular customer visits to strengthen business relationships and gather market intelligence.
• Support budget preparation, sales forecasting, and market analysis as required by management.
• Participate in management meetings, audits, and compliance reviews when required.
• Ensure adherence to company policies, safety regulations, and workplace standards.
• Perform other related duties and responsibilities as assigned by the Management.

QUALIFICATION AND REQUIREMENTS

• Bachelor's Degree in Business Administration/Chemistry/Chemical Engineering/Materials Science/Industrial Chemistry, or any related field. Candidates with a strong technical sales experience in chemical or electrolyte industries will also be considered.
• Minimum 2 years of experience in chemical sales, preferably in electrolyte, industrial chemical, or battery-related sectors.
• Fresh graduates are also encourage to apply.
• Strong understanding of electrochemical processes, battery materials, or industrial electrolyte applications.
• Proficiency in Mandarin (read, type, spoken and written) is required, as this role involves frequent communication with China-based customers and suppliers.
• Proficiency in Korean (read, type, spoken and written) will be an added advantage.
• Well-versed in import, export and clearance processes and procedures.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Proficient in using SAP and ERP system, and Microsoft Office applications.
• Excellent communication, negotiation, customer service, interpersonal skills, strong analytical and problem solving abilities.
• Self-driven, customer-focused, and able to work independently with minimal supervision.
• Ability to work independently and as part of a team.
• Willingness to learn, adapt, and grow within the organization
• Possess own transport and willing to travel as required.

What we offer

At DONGWHA ELECTROLYTE MALAYSIA SDN. BHD., we are committed to providing our employees with a supportive and fulfilling work environment. As a Sales Operation and Management Officer, you can expect:

• Competitive salary
• Comprehensive benefits package and retirement plans
• Opportunities for professional development and career advancement
• A collaborative and dynamic team culture that values innovation and continuous improvement

Job Types: Full-time, Permanent

Pay: RM2, RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person