Customer Service

3 days ago

Batu Pahat District Johor, Malaysia SOUTHERN AUTO CAPITAL SDN. BHD. Full time

Job Overview

Responsible for managing customer service inquiries, ensuring that customers receive professional, timely, and high-quality assistance to enhance satisfaction.

Job Description

  • Answer customer calls, respond to emails/WhatsApp and handle online inquiries to resolve issues (e.g product information, application processing requirement/status & etc ).
  • Provide preliminary product recommendations following company procedures and ensure compliance with regulations.
  • Handle customer complaints and exceptional cases, coordinating solutions with internal departments.
  • Regularly collect customer feedback and provide suggestions for improvements to enhance service quality.
  • Maintain accurate customer records and ensure the integrity of system data.
  • Provide daily general administrative support to ensure the smooth running of day-to-day office and business operations activities.
  • Organize, develop and maintain a proper filing system to ensure the confidentiality of all protected information.
  • Deliver quality services to all customers by adopting a systematic and consistent approach in line with the company's policies standards operating procedure
  • Perform incoming and outgoing phone calls to assist with loan applications as needed. Explain instalment amounts, interest rates, and other costs.
  • Adhere to performance standards in processing turnaround time and accuracy requirement
  • Interview and explain the loan process as per company policy

Qualifications

  • Candidate must possess at least a Diploma, advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
  • Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage
  • Have at least 1 year of customer service experience is more advantage
  • Strong communication and customer-handling skills
  • Patient and detail-oriented, with strong stress management and teamwork abilities.
  • Computer literates such as Excel and Microsoft Office application
  • Required language(s) : English, Bahasa Malaysia & Mandarin
  • Good interpersonal and communication skills
  • Strong in verbal and written communication
  • Ability to multitask and remain motivated and positive
  • Good working attitudes, responsible, self-discipline and work independently with minimum supervision
  • Willing to take on new challenges and work in a fast-paced environment
  • A result-oriented person and able to work under pressure
  • Able to start work immediately or within a short notice period will be an added advantage.
  • Have own transport

If you are detail-oriented, proactive, and eager to contribute to a dynamic team, we would love to hear from you Apply Now

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