Regional IT Support Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Dynamic Human Capital Pte Ltd Full time 33,000 - 66,000 per year

Responsibilities:

  • Respond to customer inquiries and handle technical issues via phone, email, and chat professionally with appropriate solutions effectively.
  • Troubleshoot and resolve hardware and software problems.
  • Document and track issues using our ticketing system.
  • Collaborate with other team members to ensure timely and effective resolution of customer issues.
  • Coordinate with HQ's IT team and other external parties to solve problems.
  • Deliver quality customer services to members and other stakeholders.

Requirements:

  • Previous experience in a helpdesk or IT support role is preferred.
  • Strong problem-solving skills, logical thinking, business mindset and attention to detail.
  • Ability to work in a shift environment, including evenings and weekends.
  • Excellent communication and interpersonal skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Han Tze Jian | EA Personnel No.: R1658384

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