Online Customer Service Executive for Music Store

2 days ago


Petaling Jaya, Selangor, Malaysia Guitarlicious Full time

We are looking for an Online Customer Service Executive to handle customer enquiries across our e-commerce platforms. This role focuses on online chat support, order follow-ups, and product-related enquiries, especially for musical instruments and accessories.

If you enjoy helping customers and have an interest in music or instruments, this role is a great fit.

Key Responsibilities

  • Respond to customer enquiries via WhatsApp, Shopee, Lazada, website, and social media
  • Provide product information and basic recommendations (training provided)
  • Handle order status enquiries, payments, delivery, and after-sales support
  • Coordinate with warehouse and packing team for order fulfilment
  • Assist in resolving customer issues professionally and promptly
  • Update internal records and follow up on pending cases

Job Requirements

  • Good communication skills in English & Bahasa Malaysia
  • (Mandarin & Tamil is an added advantage)
  • Basic computer skills (chat systems, Google Sheets, e-commerce platforms)
  • Patient, responsible, and customer-focused
  • Able to multitask and work in a fast-paced environment
  • Interest or background in music / musical instruments is a big plus
  • Fresh graduates are welcome (training provided)

Benefits

  • Stable working hours (no late nights)
  • Staff discount on musical instruments & accessories
  • Friendly and supportive working environment
  • Training on products and e-commerce platforms
  • Career growth in online sales & operations

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Do you play any music instruments?

Experience:

  • Customer Service: 1 year (Required)

Language:

  • Mandarin (Required)

Work Location: In person


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