Online Customer Service Executive for Music Store
2 days ago
We are looking for an Online Customer Service Executive to handle customer enquiries across our e-commerce platforms. This role focuses on online chat support, order follow-ups, and product-related enquiries, especially for musical instruments and accessories.
If you enjoy helping customers and have an interest in music or instruments, this role is a great fit.
Key Responsibilities
- Respond to customer enquiries via WhatsApp, Shopee, Lazada, website, and social media
- Provide product information and basic recommendations (training provided)
- Handle order status enquiries, payments, delivery, and after-sales support
- Coordinate with warehouse and packing team for order fulfilment
- Assist in resolving customer issues professionally and promptly
- Update internal records and follow up on pending cases
Job Requirements
- Good communication skills in English & Bahasa Malaysia
- (Mandarin & Tamil is an added advantage)
- Basic computer skills (chat systems, Google Sheets, e-commerce platforms)
- Patient, responsible, and customer-focused
- Able to multitask and work in a fast-paced environment
- Interest or background in music / musical instruments is a big plus
- Fresh graduates are welcome (training provided)
Benefits
- Stable working hours (no late nights)
- Staff discount on musical instruments & accessories
- Friendly and supportive working environment
- Training on products and e-commerce platforms
- Career growth in online sales & operations
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM2,500.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Do you play any music instruments?
Experience:
- Customer Service: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person
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