Community Manager

⋙ PERKS & BENEFITS

Essential Work Equipment – Get the tools you need to perform at your best.

Career Growth & Upskilling – We're committed to helping you grow and reach your full potential.

Free-Flow Pantry – Enjoy unlimited coffee, snacks, and positive vibes all day long.

Convenient Location – Located in the heart of Cyberjaya, with easy access to amenities and transport

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⋙ WHY JOIN US?

Real-world exposure to studio operations.

Mentorship from industry professionals.

Learn how games are tracked, tested, and delivered.

Opportunity to contribute to projects that ship.

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⋙ OVERVIEW

We're seeking an enthusiastic, player-focused Community Manager to build, grow, and nurture our game's community across social platforms, in-game channels, and live events. As the voice of our brand and the bridge between players and the development team, you'll create meaningful engagement, foster loyalty, and turn our players into passionate advocates. You'll collaborate closely with the marketing, product, and support teams to ensure the community feels heard, valued, and genuinely excited about what's coming next.

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⋙ RESPONSIBILITIES

Community Engagement & Relationship Building

• Community Presence: Serve as the frontline representative of the game, engaging with players daily across platforms such as Discord, Facebook, TikTok, Instagram, Reddit, and game forums.
• Positive Culture: Foster a welcoming, inclusive, and supportive environment where players feel heard, valued, and connected.
• Events & Activations: Plan, organize, and manage online events, contests, and community activations to drive interaction, excitement, and long-term player engagement.

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Content & Communication

• Create & Curate: Develop, curate, and publish community-facing content such as updates, patch notes, Q&As, spotlight posts, polls, and memes that keep players informed and engaged.
• Brand Voice: Establish and maintain a consistent tone and personality for the brand across all community interactions.
• Creative Collaboration: Work closely with the creative team to produce compelling visual assets and videos that boost social engagement and strengthen community presence.

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Feedback Loop & Player Insights

• Active Listening: Monitor and engage with community feedback, concerns, and suggestions, relaying valuable insights to product, design, and development teams.
• Sentiment Tracking: Observe community sentiment and proactively flag potential issues, enabling swift and transparent responses.
• Research & Feedback Loops: Coordinate surveys, feedback sessions, and closed test groups to gather deeper insights and strengthen player-driven improvements.

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Moderation & Crisis Management

• Channel Oversight: Manage and moderate official community platforms to maintain a positive, inclusive, and respectful environment.
• Issue Handling: Address sensitive or critical situations — such as outages, bugs, or negative sentiment — with empathy, clarity, and professionalism.
• Policy Development: Assist in creating, updating, and consistently enforcing community guidelines to ensure a safe and engaging space for all members.

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Growth & Advocacy

• Community Growth: Drive organic community expansion through grassroots campaigns, referral programs, influencer/creator collaborations, and engaging, shareable content.
• Community Engagement: Identify, support, and empower community ambassadors, moderators, and superfans to foster a positive and active environment.
• Analytics & Reporting: Track, analyze, and report key community KPIs — including engagement rates, sentiment trends, and content performance — to inform strategy and growth initiatives.

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⋙ QUALIFICATIONS & SKILLS

• Experience: 1+ year in community management, social media, or player support — preferably within the gaming or entertainment industry.
• Communication: Exceptional written and verbal communication skills, with the ability to adapt tone and style for different audiences.
• Platform Knowledge: Deep understanding of online communities and platforms such as Discord, TikTok, Reddit, Instagram, Facebook, and YouTube.
• Creative Skills: Basic proficiency in design or video editing tools (e.g., Canva, CapCut, or Adobe Creative Suite) is an advantage.
• Interpersonal Skills: Empathetic, proactive, and able to handle community feedback with professionalism and positivity.
• Organization: Strong time management skills with the ability to manage multiple conversations, events, and projects simultaneously.
• Passion: Genuine enthusiasm for video games and a strong desire to engage and connect with players.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Required)

Experience:

• Social media management: 2 years (Required)
• Video Editing: 2 years (Required)

Work Location: In person