Manager - Operations

2 days ago

Gelang Patah, Johor, Malaysia Private Advertiser Full time
Key Responsibilities:
  • Oversee end-to-end logistics operations including receiving, put-away, storage, picking, packing, and outbound dispatch.
  • Manage multiple client accounts, ensuring contractual obligations and SLAs are consistently met.
  • Monitor and improve operational KPIs: on-time delivery, inventory accuracy, pick rate, productivity, and space utilization.
  • Lead and develop warehouse teams across various shifts, including supervisors and frontline staff.
  • Drive health, safety, and environmental (HSE) compliance, ensuring a safe and clean working environment.
  • Plan and allocate labor and equipment resources based on forecasted volume and activity levels.
  • Maintain accurate inventory control through cycle counts, audits, and reconciliation processes.
  • Work closely with customer service and account managers to ensure smooth communication and issue resolution and attend to and resolve customers issues promptly.
  • Initiate and implement cost saving projects and continuous improvement initiatives (Lean, 5S, Kaizen) to enhance service quality and reduce operational costs and wastages. I
  • Utilize Warehouse Management Systems (WMS) effectively for operational control and data accuracy.
  • Coordinate with transport teams to ensure timely dispatch and delivery performance.

Requirements:

  • Bachelor's degree in Logistics, Supply Chain, Business Management, or related field.
  • Minimum 5 years of experience in logistics or warehouse operations, with at least 2 years in a managerial role.
  • Proven experience in managing multi-client 3PL operations or Courier operations.
  • Strong knowledge of warehouse workflows, WMS systems, and inventory control practices.
  • Experience leading large teams, including temp/contract labor management.
  • Familiar with safety standards and regulatory compliance (HSE, ISO, etc.).
  • Strong analytical, communication, and customer relationship management skills.
  • Ability to manage high-volume, fast-paced operations while maintaining accuracy and quality.
  • Must be able to work at Tanjung Pelepas Port, Johor.

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