Executive Housekeeper

5 hours ago

Kuantan, Pahang, Malaysia MANGALA ESTATE BOUTIQUE RESORT Full time 60,000 - 80,000 per year

Overview

Mangala Estate Boutique Resort is a 5-star eco-luxury retreat that seamlessly blends opulence with nature. Guided by our commitment to sustainability, personalized guest experiences, and meticulous attention to detail, we are seeking a highly motivated and experienced Executive Housekeeper to lead our Housekeeping Department. The ideal candidate is a hands-on leader with a passion for excellence, capable of delivering an exceptional level of cleanliness and comfort that aligns with our brand standards.

Key Responsibilities:

Leadership & Operations

  • Lead and manage the entire housekeeping team, ensuring efficient and smooth day-to-day operations.
  • Establish, implement, and uphold housekeeping SOPs and quality standards across rooms, villas, public areas, and back-of-house.
  • Develop staff schedules based on occupancy forecasts, ensuring optimal coverage and productivity.
  • Ensure guest rooms, public spaces, and laundry areas are impeccably maintained at all times.

Team Development

  • Recruit, train, and mentor housekeeping staff to maintain high performance, morale, and a culture of service excellence.
  • Conduct regular training on cleaning techniques, chemical safety, equipment usage, and luxury service standards.
  • Manage team appraisals, feedback sessions, and disciplinary actions in alignment with company policies.

Quality Control & Compliance

  • Perform regular inspections of guest rooms, public areas, and support spaces to ensure they meet resort standards.
  • Address cleanliness issues and deficiencies promptly with corrective and preventive action.
  • Ensure adherence to health and safety regulations, including proper handling and disposal of hazardous materials.

Guest Experience

  • Respond to guest feedback, complaints, and special requests with professionalism and a commitment to guest satisfaction.
  • Collaborate with Front Office and other departments to anticipate guest needs and ensure tailored housekeeping services.
  • Monitor and improve guest satisfaction scores related to cleanliness and room presentation.

Inventory & Budget Management

  • Oversee inventory management of linens, amenities, cleaning supplies, and equipment.
  • Forecast housekeeping budget needs and control expenses within approved limits.
  • Liaise with suppliers for procurement of high-quality and sustainable cleaning products.

Strategic Improvement

  • Continuously assess and implement new technologies, processes, and sustainable practices to improve housekeeping efficiency.
  • Participate in management meetings and contribute to overall operational strategy.

Requirements

  1. Minimum 5 years of experience in a housekeeping management role within a luxury hotel or resort environment.
  2. Proven leadership skills with the ability to inspire, motivate, and develop a diverse team.
  3. Strong operational knowledge of housekeeping procedures, cleaning systems, and safety protocols.
  4. Hands-on, proactive approach with excellent problem-solving and decision-making abilities.
  5. Exceptional attention to detail, organization, and a keen eye for quality and aesthetics.
  6. Excellent communication skills in English and Bahasa Malaysia; additional languages (e.g., Mandarin, French, German) are a plus.
  7. Familiarity with property management systems (PMS), Oracle.
  8. Ability to remain calm and effective under pressure in a fast-paced, high-standards environment.

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