Accounts Receivable

Your Challenges

• Aligning Account Receivables and Credit Management processes with group / market region standards, allowing minimal local exceptions.
• Ensure adequate credit control procedures and SOPs are in place.
• Managed customer account handling such as account receivable, payment collections, refund, statement of accounts, regular account reconciliation etc.
• Monitor customer account details for non-payments, delayed payments, and other irregularities.
• Continuously driving process improvements.
• To support external/internal auditors on audit matters and provide necessary details.
• Ad hoc tasks given by manager.

Key Responsibilities and Duties:
Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.

• Master Data - Customer master data maintenance
• Update the new and revised customer account in the SAP.
• Update new and revised credit limit of customers.
• Periodic check for inactive customer accounts and block for posting/flag for deletion.
• Proper filling of documentation for all master data (new account, credit limit) for audit retention.
• Credit Management
• Customer onboarding
• Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence.
• Perform periodic reviews of the financial situation of existing customers and take necessary action to safeguard the company's assets.
• undefined
• Credit limit administration
• Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned.

(
c) Risk category administration

• Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.
• Review with the Manager the customer for past payment trends/sales or any returned/stopped payment.
• Propose to the Country Head to change the trade terms (credit limit & credit terms) if the current limit is not sufficient.
• Monitor the bad debt/doubtful debts provision. Highlight to Manager when the provisions reach an alarming level.
• Always minimize bad debts level. Highlight to Manager when an account potentially turns bad with suggested next best cause of action.
• Send out reminder letters to customers who are not paying on time.
• Review and assess "high risk" Customer accounts to ensure that adequate risk mitigation steps have been taken either by placing a Credit Insurance or obtaining a bank guarantee from the customer.
• Customer claim handling
• Ensure customer claims (CN & DN) and returns are adequately handled with proper documentation from customer care team and properly accounted in the customer account.
• Review/issue Credit Notes for goods returned and submit for Manager's approval.
• Order blocking & releasing
• Discuss with sales and customer care team for the customers with "Order block" status due to the credit limit being exceeded.
• Check with the sales team if the collection has been made for "order block" status review.
• Inform customer care team to release the blocking after consensus agreement/action has been obtained with the sales team.
• Customer Account Handling
• Payment collection from customers
• Process and ensure collections from customers are captured and reflected in the account in a timely manner.
• Process customer transaction items per bank statement and ensure all are captured and reflected in the respective accounts in a timely manner.
• Process and ensure receipts have been issued for all collections from customers.
• Monthly update the actual collection vs target collection.
• Assist the Field Sales in dealing with customers to discuss overdue amounts and agree on repayment terms.
• Process reminder letters and ensure have been sent to customers with due receivables.
• Liaise with customer if a problem arises due to unpaid invoices.
• Seek advice from Manager if the credit limit is breached and needs collateral from customer for credit limit increase.
• Outgoing refund payments
• Process refunds to customers with proper documentation.
• Process refund payments are properly accounted for in the customer account.
• Review/issue the Credit note for the refund to the customer and submit for Manager's approval.
• Statement / Reporting
• Process Statements of Accounts and issued them to customers monthly.
• Conduct Customer reconciliation for all customer accounts in a timely manner.
• Prepare monthly reports on bad debts.
• Prepare monthly AR balance sheets reports and ensure it's updated.
• Prepare DSO reporting by entity for target achievement.
• Ad Hoc Handling
• Attend to queries from customers in a proper and timely manner.
• Interact with the Sales and Customer Care team on queries on customer accounts in a proper and timely manner.
• To attend to external/internal auditors and provide necessary details.
• Any ad hoc tasks assign by manager.

Your expertise

• Minimum 5 years of working experience in the finance and accounting background.
• Good knowledge of end-to-end credit control and accounts receivable processes.
• Strong written and verbal communication skills especially during difficult customer negotiations.
• Must possess at least bachelor's degree in finance and accountancy or any relevant discipline as Credit Management.
• Professional qualification such as member of ACCA, CPA, CIMA will be an added advantage. Partial qualification will be considered.

Competencies, special knowledge:

• Strong accounting technical knowledge.
• Proficient in SAP FI and CO module.
• Knowledge of Oracle ERP especially in the AR module would be added advantage.

Personal skills:

• Good communication skills (spoken and written English)
• Good analytical and problem-solving skills.
• Ability to prioritize tasks and ensure deadlines are met.
• Positive attitude, responsible, well organized, and meticulous to adapt new process.
• Able to work effectively with various functions in a matrix structure.

Your benefits at Eppendorf:

• We truly appreciate our employees and their performance
• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
• By working with us, you will make a meaningful contribution to improving human living conditions
• Attractive salary, employee benefits and performance bonus