Retail Supervisor

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Infinity Cosmic Sdn Bhd Full time 24,000 - 36,000 per year

We are seeking a motivated and experienced Retail Supervisor to join our team and assist in overseeing the day-to-day operations of our retail store. As a Retail Supervisor, you will be responsible for ensuring the smooth functioning of the store, providing exceptional customer service, and leading a team of retail associates.

Responsibilities:

  • Supervise and guide a team of retail associates, including assigning tasks, providing training, and monitoring performance.
  • Foster a positive and collaborative work environment, promoting teamwork and motivation among the team members.
  • Set performance goals and targets for the team and provide regular feedback to encourage growth and development.
  • Ensure exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or complaints in a timely manner.
  • Train and educate the team on delivering excellent customer service and maintaining high standards of customer satisfaction.
  • Maintain a thorough knowledge of the products and services offered in the store to effectively assist customers and make appropriate recommendations.
  • Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
  • Monitor stock levels and coordinate with the inventory team to ensure adequate product availability and minimize stock discrepancies.
  • Maintain a clean and organized sales floor, backroom, and storage areas, adhering to health and safety standards.
  • Drive sales and achieve sales targets by monitoring and analyzing sales figures, identifying areas for improvement, and implementing sales strategies.
  • Assist in conducting regular product knowledge sessions for the team to enhance their sales techniques and product awareness.
  • Analyze sales trends, customer preferences, and market competition to make informed recommendations on pricing, promotions, and product assortment.
  • Ensure compliance with company policies, procedures, and operational guidelines.
  • Uphold security measures to prevent theft, fraud, and loss while maintaining a safe working environment for employees and customers.
  • Stay updated on industry trends, market conditions, and regulations related to retail operations.

Qualifications:

  • High school diploma or equivalent; additional education or relevant certification is a plus.
  • Proven experience as a Retail Supervisor or similar role, preferably in a retail environment.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent customer service and communication skills.
  • Sound knowledge of retail operations, merchandising, and inventory management.
  • Proficient in using point-of-sale (POS) systems and other retail software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work weekends and holidays as required.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Maternity leave

Experience:

  • Retail management: 2 years (Preferred)

Work Location: In person

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