Service Desk Analyst

Title: L1 Service Desk AnalystKey ResponsibilitiesHandle IT support via phone, email, chat, or ticket system.Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).Troubleshoot basic issues like:Password and account accessEmail and system loginWi-Fi, VPN, and network connectionMicrosoft Office and common applicationsEscalate unresolved issues to...

**Hiring IT Service Desk Analyst** **Work Model: Work From Office** **Job Location:Kuala Lumpur** **QUALIFICATIONS / EXPERIENCE** - Degree or Diploma from Information Technology or equivalent discipline. - At least 2 - 3 years previous experience in a similar IT Service Desk role. - Experience with SaaS ITSM Suite of tools such as ServiceNow. - Proficient...

UST Global is Looking for Service desk Analyst or SME- KL Location.Experience: 1 to 3 YearsWork Location: KLNote: Must be ready to work in rotational days and Work from office.Service Desk AnalystWhat you'll do· Be the first point of contact for our internal customers – by answering their questions, listening to what's gone wrong for them, and improving...

**Job Title: IT Service Desk Analyst** **Experience**: 1-3 Years **Title: Service Desk Analyst** **Job Purpose**: **Primary skills**: - To provide 1st level support and troubleshooting. - To log problems onto HPSM. - To ensure continuous improvement to the job function - To submit daily, weekly and monthly helpdesk report to team leader - To work within...

Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

**Job Summary**: **Key Responsibilities**: - Act as the first-level support for IT-related issues and service requests - Receive, log, and track incidents using the service desk ticketing system - Escalate complex issues to higher-level support teams when necessary - Follow ITIL processes and service level agreements (SLAs) - Communicate clearly with users...

Hiring IT Service Desk AnalystWork Model: Work From OfficeJob Location:Kuala LumpurQUALIFICATIONS / EXPERIENCE Degree or Diploma from Information Technology or equivalent discipline. At least 2 - 3 years previous experience in a similar IT Service Desk role. Experience with SaaS ITSM Suite of tools such as ServiceNow. Strong technical knowledge...

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

Service Desk Analyst **If you are looking to excel and make a difference, take a closer look at us...** This role is engaged through third party contractor **Service Desk Frontend** - Manages the expectations of the services scope of works. - Perform services with a high degree of commitment and timeliness in meeting established performance standards and...