Assistant Learning

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
  • Establishes team and individual goals in alignment with the program and/or company goals
  • Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
  • Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements in business group
  • Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them
  • Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
  • Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 3 - 5 years of working experience in the related field is required for this position
  • Experience in developing policies, process documentation, training, communication materials and people management
  • Extensive knowledge of analyzing training needs and implementing performance gap analysis
  • Strong facilitation skills using Adult Learning Theories
  • Competent in e-content and design development
  • Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

  • Learning & Development Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Huawei Technologies (Malaysia) Sdn. Bhd Full time 30,000 - 40,000 per year

    Job Responsibilities:·       Capability Enhancement Project Support: Assist in executing, planning, and implementing capability enhancement projects by collaborating with the team to emphasis on achieve training project goals.·       Learning Resources & Training Operations: Assist in prepare the learning resources, organize the training...

  • Personal Learning Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Alice Smith School Full time

    Our Purpose at The Alice Smith SchoolAccording to the words of our school song: 'Soon there were two, who were joined by a few'.Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a...

  • Assistant Manager, Learning

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean & Tea Leaf® Full time

    Brew Crew OpportunityOur Global Brew Crew is seeking an Assistant Manager Learning & Development to take a strategic approach to training, assessing the skills and knowledge within an organization and determining what training is needed to grow and retain these skills.Key ResponsibilitiesIn this role, you will:Identify training and development needs within...

  • Learning Products

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alvigor Organisational Development Full time

    About ALVIGORALVIGOR is a Singapore-based Change Management and Learning Innovation consultancy shaping transformation across the ASEAN region. We design and deliver people-centred learning experiences that drive behavioural change, team synergy, and organizational growth.Our team blends creativity, strategy, and technology, helping partners reimagine how...

  • Learning Operations

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Administrative Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Melewar Learning Resources Full time

    Job descriptionMelewar Learning Resources is a reputable training provider with its office situated in the city of Kuala Lumpur.Melewar Learning Resources has been actively engaged in the training sector or industry in Malaysia for more than 10 years now. Apart from the programmes/courses developed by Direct English UK (a product of the Linguaphone Group,...

  • Senior Executive Learning

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    Our Senior Executive, Learning & Development supports the design, implementation, and delivery of learning programs that develop employee competencies, strengthen leadership capabilities, and foster a culture of innovation and continuous learning. This role also supports employee engagement surveys, including administering surveys and analyzing survey...

  • Intern (YTL Learning Academy)

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia YTL Construction Sdn. Bhd Full time

    Job DescriptionTo support the day-to-day activities of the YTL Learning Academy.To assist the L&D Executive in organising F2F and/or online training courses, as well as practical training at site where required.To assist the e-Learning Executive in the design, content development & implementation of e-learning management.To assist in administrating...

  • Learning Operations and Admin Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time

    As part of the Group Talent, Leadership, Learning and Culture function, the role of Learning Operations & Administration Specialist, Group Learning, reports into the Group Head of Learning, and supports the growth and development of employees by ensuring high-quality learning operations and efficient delivery of learning and development programs across the...

  • Specialist, Learning Design and Delivery

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    Job PurposeTo support the development and delivery of learning programs by designing engaging and effective content, and ensuring a smooth learner experience. This role focuses on implementing learning solutions that meet identified needs while maintaining quality and timeliness.Key ResponsibilitiesCurriculum Development & FacilitationPartner with...