IT Technical Operation Support Specialist

2 days ago

Kuala Lumpur City Federal Territory of Kuala Lumpur, Malaysia Collabera Full time 40,000 - 70,000 per year

Job Responsibilities:

  • Provide second-level technical support to end-users for hardware, software, and network-related issues.
  • Ensure timely and effective support during assigned shift hours between 7AM - 7PM.
  • Set up, configure, and troubleshoot end-user devices such as laptops, desktops, mobile phones, and peripherals (e.g., printers, monitors).
  • Assist with user onboarding, account setup, and provisioning of workplace technology resources.
  • Work closely with the IT Service Management Team to ensure consistent and quality support across all touchpoints.
  • Respond to user requests and resolve incidents in a timely manner while maintaining excellent customer service.
  • Collaborate with team members to escalate complex issues and follow up until resolution.
  • Conduct hardware and software inventory management, including tracking, asset tagging, and reporting.
  • Maintain accurate documentation of network configurations, diagrams, procedures and incident reports.

Job Requirements:

  • Bachelor's degree in a relevant field such as Computer Science, Information Technology, or a related discipline.
  • 4- 6 years of experience as an onsite IT support or similar role.
  • Excellent problem-solving and analytical skills with the ability to troubleshoot technical issues independently.
  • Basic knowledge of operating systems (macOS, Windows), productivity tools (Google Workspace, Microsoft Office), and general computer hardware.
  • Good understanding of networking fundamentals and protocols (TCP/IP, DHCP, DNS, etc.).
  • Basic knowledge of ticketing system (ServiceNow).
  • Strong communication and interpersonal skills to effectively support end-users of varying technical levels.

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