Clinic Operations

1 day ago

Johor Bahru, Johor, Malaysia Lotus Psychotherapy Clinic Full time 12,000 - 72,000 per year

Key Responsibilities (3 Core Pillars)

  1. Front Office & Patient Management

  2. Reception & Scheduling: Manage all patient flow, intake, and scheduling for the entire specialist team (Pediatrician, Psychiatrist, Psychologist) using the Wix Bookings system.

  3. Billing & Finance: Generate accurate, itemized receipts and invoices (via Wix) for all consultation fees, procedures, and dispensed medications, including managing documentation for insurance panel claims and fee collection.

  4. Customer Service: Serve as the primary point of contact, ensuring a calm, professional, and confidential atmosphere in the Waiting Room.

  5. Clinical Support & Procedure Assistance

  6. Vitals & Intake: Prepare patients for consultations, including measuring vital signs, weight/height (BMI), and updating medical records.

  7. Procedure Aid: Assist the Pediatrician and Psychiatrist during examinations, procedures (e.g., vaccinations, rapid testing), and specialized assessments.

  8. Inventory & Supplies: Monitor and manage inventory of consumables and medical supplies, ensuring stock is rotated and accounted for.

  9. Regulatory & Dispensary Compliance (Critical Area)

  10. Dispensing Aid: Assist the appointed Registered Medical Practitioner (RMP) in retrieving and labeling dispensed medications from the secure dispensary.

  11. Poisons Log Management: Maintain meticulous, up-to-date manual logs and registers for all Scheduled Poisons and Dangerous Drugs (DDA) dispensed by the Psychiatrist, ensuring absolute compliance for MOH audits.
  12. Cold Chain Management: Monitor and log temperatures of the medical-grade refrigerator daily (twice-daily logging required) to ensure Vaccine Cold Chain integrity.
  13. Scheduled Waste: Manage the segregation, labeling, and secure temporary storage (in the designated Waste Room) of all clinical waste (sharps, contaminated materials) for contractor collection (DOE compliance).

Qualifications & Compensation

  • Professional Certification: Registered Nurse (RN) with a valid APC or Assistant Medical Officer (AMO) certificate recognized by the relevant Malaysian Council.
  • Experience: Previous experience in a private clinic or medical dispensary role is highly advantageous.
  • Skills: Exceptional administrative rigor, proficiency with digital systems (able to master online scheduling), and a strong commitment to ethical practice.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

  • Professional development

Work Location: In person

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