customer services executive

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

KEY RESPONSIBILITIES

  • Respond promptly and professionally to customer enquiries received via digital marketing platforms, email, phone calls, and other communication channels, ensuring accurate and consistent information is provided.
  • Proactively follow up on enquiries, manage customer interactions, and support the sales process to achieve successful deal closure.
  • Handle incoming customer calls in a courteous and professional manner, addressing enquiries related to products, services, pricing, and order status.
  • Manage and resolve customer complaints effectively by coordinating with relevant internal departments, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Identify recurring customer issues and provide feedback to Management for service improvement and process enhancement.
  • Support customer retention initiatives by building strong relationships and delivering positive customer experiences.
  • Ensure compliance with Company policies, service-level standards, and internal procedures.

JOB REQUIREMENTS :

  • Minimum 1-2 years relevant working experience in Customer services
  • Prefered Chinese - speaking candidates only.
  • Good communication and customer handling skills.

REMUNERATION :

  • Commision -based

Work Located : Kepong , KL

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Work Location: In person



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