Service Engineer/ Service Manager

5 days ago

Klang, Selangor, Malaysia BYK-Gardner Instruments Full time

About the Role

BYK-Gardner, a global leader in appearance, color, and physical testing instrumentation, is setting up its Asia Service Hub in Malaysia
. We are looking for an experienced and hands-on Service Engineer / Service Manager who can independently manage technical service operations and lead the hub toward
ISO 17025 accreditation
.

You will work closely with our global service team in Germany and distributors across the Asia-Pacific region.

What You Will Do

Service Operations & Technical Support

  • Repair, calibrate, and certify BYK instruments.
  • Perform optical, mechanical, and electronic calibrations.
  • Diagnose and resolve technical issues.

ISO 17025 Accreditation & Quality

  • Lead accreditation efforts and maintain all required documentation.
  • Conduct internal audits and implement CAPA.

Regional Coordination

  • Align with BYK-Gardner Germany on procedures, standards, and KPIs.
  • Coordinate service workflows and shipments within Asia.

Customer Service & Reporting

  • Communicate with customers and distributors on repair status and findings.
  • Maintain SAP/Salesforce service records and prepare monthly reports.

What We're Looking For

  • Diploma/Bachelor's in Electrical/Electronics/Mechatronics/Physics.
  • 5–8 years of service or calibration lab experience.
  • ISO 17025 experience is a strong advantage.
  • Strong hands-on skills with electronics, optics, or instrumentation.
  • Independent, structured, and detail-oriented working style.
  • Excellent English communication.
  • Willing to travel (including Germany for training).

Why Join Us?

·      Opportunity to build and shape a new Asia Service Hub for a global brand.

·      Regional role with exposure to international teams and customers.

·      Professional development opportunities, including training in Germany.

·       Part of the ALTANA Group — a stable, innovative multinational corporation.

·

Apply Now

  • If you're ready to take on a regional role and want to be part of a global technology leader, we'd love to hear from you.

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