Sales Coordinator
1 day ago
Thank you for dropping by here...
Is all about Products, Customers, Specifications, Quotations, Orders and etc
All you need is to have the passion and positive attitude in making daily task works for better.
Love giving suggestions?
Open door concept?
Then join us
We have a strong team work spirit
You will not feel alone as all tasks are always being supported by colleagues when needed.
MAIN JOB SCOPES:
- Attend and liaise with customers on calls, emails inquiries, miscellaneous support and quotation follow-up.
- Assist in developing and improving customer service processes.
- Coordinate with customers and related departments to ensure smooth and timely delivery of services and products.
- Daily sales operations and sales support documentation coordination.
- Maintain and update customer records in the system.
- Monitor and respond to customer reviews and feedback.
- Responsible for order processing, quotation, delivery order, invoicing, returns, refunds efficiently and others.
- Provide accurate product and service information to customers.
- Provide reports on customer interactions and trends.
- Resolve customer issues in a professional and timely manner.
- Work closely with internal teams (sales, logistics, and operations) to ensure smooth customer experiences.
REQUIREMENTS:
- Ability to handle challenging customers professionally.
- Candidate must possess at least minimum Professional Certificate, Diploma, Degree in any field equivalent.
- Detail-oriented and able to multitask.
- Experience in ISO and other professional standards practices are an added advantage.
- Prior sales coordination experience (1 to 2 years' experience).
- Required language (s), English, Bahasa Malaysia and others.
- Team player with a proactive attitude.
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