Area Manager

ABOUT US - Rocks

We are Rocks. We operate Potato Corner in Thailand and Malaysia. Potato Corner is a global snack chain with over 1,800 stores worldwide.  Potato Corner Thailand is one of Thailand's fastest growing F&B companies with more than 150 branches across Thailand in 8 years. At Malaysia, we are now one of the fastest growing QSR chains with 25 stores and more just within two years.

We're a group of energetic, young and passionate people whose goal is to disrupt and be the best in the F&B industry. We're achieving this by rethinking how everything is done while innovating and reshaping the F&B business.

We are looking for more like-minded people to join this vibrant and energetic team. If you have what it takes, there's no limit to how much you can grow with us here. Join us and see what the future holds.

WHAT YOU WILL BE DOING HERE

You are expected to drive end-to-end retail operations to deliver our sales and growth ambition. This role requires candidate who is service-focused, self-driven and eager to grow. We are looking for talent who has strong ownership and is able to manage large operations team.

Operations

• Operate and manage multiple store operations for the region
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
• Drive sales performance of each store under his/her sales area
• Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
• Manage documents filing, communicate information from HQ/Marketing to store team.
• Constantly review, evaluate operations/procedures, and suggest improvements to the management.
• Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
• Ensure that inhouse control systems/audit requirements are always adhered to.
• Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
• Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
• Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
• Handle disciplinary issues, conducting annual review and confirmation of staff.

Supply Chain

• Manage supply chain (basic supply planning, procurement & logistics) and collaborate with international team to ensure end-to-end seamless operations
• Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.

Management

• Lead projects necessary in order to meet the company's goals.
• Perform all ad hoc tasks as and when required by the Management.
• Make appropriate decisions in a fast-paced environment and update management team accordingly.

Other duties to be assigned as needed

WHAT YOU WILL GET

• Competitive remuneration package
• Young team with clear growth trajectory

WHAT ITS LIKE WORKING WITH US

• Fast-paced, energetic and fun working environment
• Flat hierarchy – We all work closely as a team
• Results-driven Culture – You are judged by your performance and nothing else.
• Workplace Freedom – You're responsible for your own schedule. Work how and when you like and we'll respect it.
• Great opportunities for career growth – We're a fast-growing organization that values meritocracy. There's no limit to how far you can grow

WHAT YOU NEED TO HAVE

• 3-5 years of experience running Operations team in QSR / F&B industry
• Self-driven, accountable and passion for results
• Resourceful, energetic and eager to drive impact
• Adaptive, innovative and agile
• Growth mindset with shared vision to grow the company
• Strong business acumen with adept problem solving skills
• Inclusive team player in an empowered start-up environment
• Strong communication skills in BM and English
• Proficient in Microsoft office (Powerpoint, Excel, Outlook)
• Travel within Malaysia especially Klang Valley
• Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
• Possess own vehicle
• Willing to work extra hours, weekend and during Public Holidays
• Ability to travel domestically/internationally for training/new store opening