Customer Service Assistant

2 days ago

Cheras Kuala Lumpur, Malaysia BERJAYA CKE ENTERPRISE SDN. BHD. Full time 30,000 - 50,000 per year

About the role

We are looking for an enthusiastic and customer-oriented Customer Service Assistant to join our Service Team at BERJAYA CKE GROUP in Corporate Office, Cheras - Kuala Lumpur. As a Customer Service Assistant, you will be responsible for providing exceptional customer service and supporting our sales efforts to drive business growth.

What you'll be doing:

Coordination & Scheduling

  • Schedule service appointments, technician visits, or follow-ups.
  • Liaise between customers, field service teams, and technical support.
  • Track service orders and ensure timely completion.

Documentation & Record Keeping

  • Maintain accurate records of customer interactions, warranties, service requests, and repairs.
  • Process and file warranty claims, returns, and refund requests.
  • Ensure compliance with company policies and legal regulations.

Customer Communication Support

  • Generate service reports, confirmation emails, and follow-up messages.
  • Assist customer service teams with backend processes
  • Handle administrative aspects of customer complaints or escalations.

Billing & Invoicing Support

  • Verify service charges, warranty coverage, and out-of-pocket costs.
  • Process invoices for repairs, installations, or extended services.
  • Work with the finance department on payment reconciliations.

Data Analysis & Reporting

  • Track key metrics (e.g., service turnaround time, repeat complaints).
  • Prepare reports for management on after-sales performance.
  • Identify trends (e.g., frequent product issues) for quality improvement.

What we're looking for

Qualification and Experience:

  • Possessed a Diploma, Certificate in Business, Administration, Communication or equivalent qualification.
  • 3-5 years of excellent Customer Service and Communication skills.

Skills & Competencies:

  • Good command of Bahasa Malaysia and English (spoken & written).
  • Mandarin proficiency is an added advantage (for roles serving Mandarin-speaking customers).
  • Strong communication and interpersonal skills.
  • Able to remain calm, patient, and professional when handling complaints or difficult customers.
  • Good problem-solving skills with attention to detail.
  • Able to multitask and manage time effectively.
  • Computer literate — Microsoft Office (Word, Excel) and basic CRM systems (Caction, ERP etc.).

Personal Attributes:

  • Positive attitude, polite, and customer-focused.
  • Team player with an eagerness to learn.

  • Responsible, disciplined, and able to work with minimal supervision.

  • Ability to work in a fast-paced, target-driven environment.

  • Ability to manage multiple tasks, meet deadlines, and maintain records.
  • Enthusiastic, organized, and detail-oriented.

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Associate

    2 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Executive - Service Quality Assurance (Customer Service Group)

    2 days ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Admin Part Customer Assistant

    2 weeks ago

    Cheras, Malaysia PESONA MAHIR AUTO SERVICE Full time

    Reply Message, Follow up customer car status, check stock and arrange stock, arrange technician job, clean office, check and record down the pricing. Our Vision is to ensure our customers have a satisfaction service & provide one-stop car maintenance service centre. Company Mission Our mission is open 50 service centre (provide all tyre of service) and...

  • Customer Service Assistant

    2 weeks ago

    Cheras, Malaysia Sunway Medical Centre Velocity, Cheras Maluri KL Full time

    **Job responsibilities** - Be the face of our hospital, providing exceptional customer service and assistance to our patients and visitors - Guiding and navigating patients and visitors throughout the hospital, ensuring they reach their destinations efficiently. - ⁠Suggesting doctors based on patient needs and preferences. - Providing directions to various...

  • Customer Service

    1 week ago

    Cheras, Malaysia Peak Fitness Full time

    **Job Title**: Customer Service **Location**: Ikon Connaught **Company**:Peak Fitness **Employment**Type: Full-Time About Peak Fitness: Peak Fitness is a dynamic and rapidly growing fitness company dedicated to helping our members reach their health and wellness goals. We offer top-notch fitness programs and a supportive community to create a positive...

  • Customer Relations Assistant

    1 week ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service

    1 week ago

    Cheras, Malaysia FLOWFUEL SDN BHD Full time

    To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards Ensure meeting service targets in achieving service, productivity and quality assurance level. To meet daily targets. Assist in creating ways for delivering excellent customer service or problems...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...